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QTP Violations Explained for Partners

Qualify To Pay (QTP) is a set of rules that determine if your account is set up correctly to receive payouts. If the rules are not met, impact.com sends you a notification via email indicating the issue that will need to be addressed for you to get paid. A banner will also appear in your account to notify you of any errors.

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Once you’ve corrected the violation you received in the banner notification, the QTP flag will automatically be removed from your account, and you will be eligible for payment during the next payment cycle should you have funds available to be withdrawn.

QTP Violations and clear logic

Warning

Accounts have to be QTP compliant in order to get paid through impact.com

Below is a list of the various violations and banner notifications you could receive if your account is not QTP compliant. Match the banner message below and follow the clear logic to correct your account information and get paid.

Banner Notification

Clear Logic

Complete your bank account settings in order to be paid.

Your bank account information needs to be completed.

The Beneficiary Name listed in the bank account settings does not match the submitted tax document. Please update your bank account or resubmit your tax document in order to be paid.

Your bank account information does not agree with the tax document you submitted. Either update the Beneficiary Account Name in your bank account information to match the name submitted in your tax form or resubmit your tax form to match the Beneficiary Account Name in your bank account information.

Electronic tax document required before payment can be made. Please complete and submit an electronic tax document.

An electronic tax document is required, please submit your tax form.

The PayPal information provided does not appear to be valid. Please update the PayPal email in your bank account settings in order to be paid.

The PayPal credentials you provided do not appear to be valid. Set up and check your PayPal information.

A recent payment attempt was unsuccessful. Please update your bank account settings in order to be paid.

A recent withdrawal attempt for your earnings was unsuccessful. Check and update your bank account settings.

The Routing Number provided does not appear to be valid. Please update your bank account settings in order to be paid.

The Routing Number provided in your bank account is invalid.

Routing Number Length Rules Reference

Country

Must be numeric

Rules

Other

No

No validations

USA

Yes

Length = 9 First digit must be 0,1,2 or 3 Number is checksum validated

United Kingdom

Yes

Must be in the format ABCDEF or AB-CD-EF

Canada

Yes

Length = 9

Australia

No

Length <= 6

Czech Republic

No

Length <= 4

Hong Kong

No

Length <= 6

Singapore

No

Length <= 8

New Zealand

No

Length <= 6

South Africa

No

Length <= 6

India

No

Length <= 11

Philippines

No

Length <= 9

Russia

No

Length <= 9

The Billing Address provided does not appear to be valid. Please update your company information in order to be paid.

The billing address provided is invalid. Update your billing address under ellipsis-v-solid.svg [Menu] → Settings → Company Information.

  • Only alphanumeric characters

  • Line 1 is a required field. Please ensure to add address information here

A recent payment attempt was unsuccessful. Please update the ABA Routing Number in your bank account settings in order to be paid.

You provided an invalid ABA Routing Number. Contact your bank and update your bank account information with the correct routing number.

  • Must be numeric (9 digit number)

The IBAN provided does not appear to be valid. Please update the IBAN in your bank account settings in order to be paid.

You provided an invalid IBAN Number. Contact your bank and update your bank account information with the correct IBAN number.

A recent payment attempt was unsuccessful. Please update the BSB Code in your bank account settings in order to be paid.

You provided an invalid BSB Code (Australian Bank Branch Code). Contact your bank and update your bank account information with the correct code.

  • Must be numeric (6 digit number)

A recent payment attempt was unsuccessful. Please update the Sort Code in your bank account settings in order to be paid.

You provided an invalid Sort Code. Contact your bank and update your bank account information with the correct code.

  • Must be numeric (6 digit number)

A recent payment attempt was unsuccessful. Please update the IFSC Code in your bank account settings in order to be paid.

You provided an invalid IFSC (Indian Financial System Code). Contact your bank and update your bank account information with the correct code.

  • Must be a combination of 11 letters and numbers

The Bank Clearing Code provided does not appear to be valid. Please update the Bank Clearing Code in your bank account settings in order to be paid.

You provided an invalid Bank Clearing Code. Contact your bank and update your bank account information with the correct code.

  • Must be numeric (3-5 digits)

A recent payment attempt was unsuccessful. Please update the Bank Code in your bank account settings in order to be paid.

Your Czech Bank Code is invalid. Czech Republic and Slovakia have 4-digit bank codes, used behind account numbers. Contact your bank and update your bank account information with the correct code.

  • account number is XXXXXX-YYYYYYYYYY/CCCC, where CCCC is bank code

A recent payment attempt was unsuccessful. Please update the BIK (Russian Bank Routing Code) in your bank account settings in order to be paid.

You provided an invalid BIK (Russian Routing Code). Contact your bank and update your bank account information with the correct code.

  • Consists of 9 or more numbers and letters

A recent payment attempt was unsuccessful. Please update the SWIFT and Routing codes in your bank account settings in order to be paid.

Invalid SWIFT and Routing Code combination. A Routing Number is required with a SWIFT code whenever a transaction is made between a bank in the United States and a bank in another nation. Contact your bank and update your bank account information with the correct SWIFT and Routing code combination.

Swift codes:

  • Must be alphanumeric

  • Length must be either 8 or 11 digits

  • Follows the format of XXXXXX-XX-XXX. Final 3 XXX are optional depending on length.

  • Digit 5 and 6 (country/region code) must match first 2 digits of IBAN

For more on routing numbers see the Routing Number Length Rules Reference above.

A recent payment attempt was unsuccessful. Please update the PayPal email in your bank account settings in order to be paid.

PayPal withdrawal attempt failed, please make sure your PayPal email address is correct.

PayPal has blocked payment due to "Regulatory Reasons". Please contact PayPal for further information or change payment methods in your bank account settings in order to be paid.

PayPal has blocked payment. You need to action one of two options:

PayPal has rejected a recent payment because the maximum account balance has been met. Please switch payment methods in your bank account settings in order to be paid

Your PayPal account balance exceeds the maximum amount. PayPal imposes a transaction limit of $100,000 USD (or your currency equivalent). hange your payment method to withdraw funds via bank account to get paid.

There are invalid characters listed in your bank account information. Please update your bank account settings and avoid using special characters, such as 'ä á ø' in order to be paid. A recent payment attempt was unsuccessful.

Invalid characters were used when setting up your bank account settings. Please update your settings with valid characters.

  • Must be alphanumeric

  • May not be entirely numeric

  • Following punctuation symbols are allowed:

    • Dash / Hyphen: -

    • Brackets: ( )

    • Period: .

    • Comma: ,

    • Apostrophe: '

  • Chinese and Japanese characters are not permitted

  • Russian Cyrillic alphabet is not permitted

  • Currency symbols are not permitted

A recent payment attempt was unsuccessful. Please review your bank account settings in order to be paid.

Check that you've updated your bank account settings with valid details.

The Account Number provided does not appear to be valid. Please update the Account Number in your bank account settings in order to be paid.

The Account Number you provided is invalid. Please update your bank account settings with a valid account number.

  • Must be numeric

  • For some countries, there are length rules, see the Bank Account Number Length Rules Reference below for more information

    Bank Account Number Length Rules Reference

    Country

    Must be numeric

    Rules

    Other

    Yes

    No other rules

    USA

    Yes

    Length must be >= 3 and <= 17 digits. (this is from the length of the field in SVB Ach)

    United Kingdom

    Yes

    Length = 8

    Mexico

    Yes

    Length = 18

    Poland

    Yes

    Length <= 26

    Australia

    Yes

    Length <= 9

    Faroe Islands

    Yes

    Length <= 10

    Denmark

    Yes

    Length <= 10

    Norway

    Yes

    Length <= 11

    Hungary

    Yes

    Length <= 16

    Sweden

    Yes

    Length <= 12

    Czech Republic

    Yes

    Length <= 16

    Hong Kong

    Yes

    Length <= 14

    Singapore

    Yes

    Length <= 14

    New Zealand

    Yes

    Length <= 16

    South Africa

    Yes

    Length <= 11

    Greenland

    Yes

    Length <= 10

    Morocco

    Yes

    Length <= 24

    Canada

    Yes

    Length <= 12

Payments are on hold while the account is being reviewed.

Our Compliance team reviews all new or updated entries to bank account information. This process can cause a delay in payment of up to a couple of days.

The Beneficiary Name listed in the bank account settings is invalid. Please update your bank account information in order to be paid.

The Beneficiary Name listed in the Bank Account Settings is invalid. Please update your bank account settings with a valid beneficiary name.

  • Must be alphanumeric

  • May not be entirely numeric

  • Following punctuation symbols are allowed:

    • Dash / Hyphen: -

    • Brackets: ( )

    • Period: .

    • Comma: ,

    • Apostrophe: '

  • Chinese and Japanese characters are not permitted

  • Russian Cyrillic alphabet is not permitted

  • Currency symbols are not permitted

Tip

Different areas make use of different Bank codes and Identification. Below is a list that shows which code is used in which area:

Bank codes and Identification

Area

Code

Asia

  • IFSC (India)

North America

  • Routing number (Canada)

  • ABA routing transit number (United States)

  • CLABE (Mexico)

Europe

  • Bank clearing number (Switzerland and Liechtenstein)

  • Bankleitzahl (Germany and Austria)

  • Sort code (United Kingdom and Ireland)

Oceania

  • New Zealand bank account number (New Zealand)

  • Bank state branch (Australia)

International

  • IBAN

  • ISO 9362 (BIC)

  • SWIFT

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