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Manage Creator Campaign Gifting Orders

In the campaign manager's Gifts tab, you can view product gifting order details such as the Creator's shipping information, their chosen products, and product variations like size, price, and color.

Find campaign gifting orders

  1. From the left navigation bar, select engage-icon__v69b8313.svg [Engage] → Campaign Manager → Creator.

    • On the Active tab, you'll be able to view all your currently active campaigns.

  2. Hover over a campaign that has product gifting configured and select Manage Campaign.

  3. On your selected campaign's screen, select the Gifts tab.

    • To filter through gifting tasks, see the Filter tasks reference.

    Filter tasks

    Filter

    Description

    All tasks

    All the tasks in this campaign.

    Not started

    Tasks that your Creators have not yet started.

    Awaiting your review

    Tasks submitted by Creators that require your review.

    Awaiting fulfilment

    Completed tasks for which Creators have placed product gift orders that are awaiting your approval.

    Fulfilled

    Tasks for which Creators have claimed their gifts and which you have approved.

    Creator Name

    Use this search bar to search for Creators by name, account ID, task name, or task ID.

    Creator

    Filter by the Creator you're partnered with.

    Screenshot_2024-05-09_at_9_29_42_AM.png

Review gifting orders

Note: You'll only be able to approve or reject gifting orders if you previously configured your product gifting campaign to require approval for selection.

  1. From the left navigation bar, select engage-icon__v69b8313.svg [Engage] → Campaign Manager → Creator.

    • On the Active tab, you'll be able to view all your currently active campaigns.

  2. Hover over a campaign that has product gifting configured and select Manage Campaign.

  3. On your selected campaign's screen, select the Gifts tab.

  4. From the task status filter bar, select Awaiting fulfillment.

    • You will see all orders awaiting your approval.

    Screenshot_2024-05-09_at_9_34_13_AM.png
  5. Hover over an order and select Review.

  6. In the slide-out that appears, review the Creator's selected products and select Approve or Reject.

    • If rejected, the Creator will be prompted to reselect products and await your approval a second time.

    • Once approved, the order will immediately be placed via your Shopify account and the order status will change to Completed.

    Screenshot_2024-05-09_at_9_30_32_AM.png

Finalize orders via Shopify

  1. To finalize the order, open your Shopify account and from the left navigation bar, select Orders.

    Screenshot_2024-05-09_at_9_36_55_AM.png
  2. Select the order you want to finalize.

    • The order will display Activate @ Impact in the Customer column and will be marked with a Fulfillment status of Unfulfilled.

  3. Review the ordered products and select Fulfil Items and then Create shipping label.

    • This will generate shipping information that you can track on your campaign manager on impact.com.

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