Two-Factor Authentication FAQs

Users without a verified phone number will be prompted to add and verify their phone number on their next login. You will not be able to log in without verifying your phone number.

You’ll receive verification codes via one of the following methods:

Please be patient as sometimes mobile carriers can take a short while to receive the message. However, certain countries won’t receive the 2FA SMS. Please contact support for help with activating your 2FA if you are in one of the following countries:

No. The first person to log in with a shared username/email address and password will be prompted for 2FA. After a successful 2FA login, only that person will be able to log in using those credentials. Anyone else using those credentials can be invited to make their own account by the user with the verified phone number.

No. You cannot opt-out when mandatory 2FA is enabled. You can change your number at any time, but you must verify it first to save the new phone number.

Learn how to add or change your phone number as a partner.

If you do not have a mobile device to verify your identity, you will not be able to log in or create an account on impact.com.

Yes, 2FA works internationally. SMS/emails can be made to all of our supported countries.