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Two-Factor Authentication FAQs

You can set up 2FA so that any account user signing in to your impact.com account from an unsaved device will be required to log in via 2FA. Upon first signing in, an account member will receive a verification code on their mobile device via SMS, email, or an authentication app.

You’ll receive verification codes via one of the following methods:

Every 2FA verification code is valid for 10 minutes. If you receive multiple codes during this window, any one of the codes will be valid.

If you request a new code by selecting Resend Code, a 30-second countdown timer will appear and you won't be able to request another code until the 30 seconds have expired.

Please be patient as sometimes mobile carriers can take a short while to receive the message. However, note that there are certain countries that won’t receive a 2FA SMS. Contact support for help with activating your 2FA if you are in one of the following countries:

When an account member has successfully been authenticated, their device is automatically saved as a trusted device— meaning they won’t need to use 2FA on subsequent sign-ins. Account members will only be asked to use 2FA again if their device has changed or if unusual activity was detected.

No. The first person to log in with a shared username/email address and password will be prompted for 2FA. After a successful 2FA login, only that person will be able to log in using those credentials. Anyone else using those credentials can be invited to make their own account by the user with the verified phone number.

No. You cannot opt out when mandatory 2FA is enabled. You can change your number at any time, but you must verify it first to save the new phone number.

Learn how to add or change your phone number as a partner or a brand.

If you do not have a mobile device to verify your identity, you will not be able to log in or create an account on impact.com.

Yes, 2FA works internationally. SMS/emails will reach all of our supported countries.