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Two-Factor Authentication FAQs

Two-factor authentication (2FA) is a mandatory requirement whenever you log into your account. This requirement safeguards your account from any irregular login activities and protects your valuable information, like brand deals, assets, and more. 2FA secures logins from attackers exploiting weak or stolen credentials.

How does enabled 2FA work?

Users without a verified phone number will be prompted to add and verify their phone number on their next login. You will not be able to log in without verifying your phone number.

How do I receive verification codes?

You’ll receive verification codes via one of the following methods:

  • SMS

  • Email

  • Authentication app

Not receiving your 2FA SMS?

Please be patient as sometimes mobile carriers can take a short while to receive the message. However, certain countries won’t receive the 2FA SMS. Please contact support for help with activating your 2FA if you are in one of the following countries:

  • Afghanistan (+93)

  • Angola (+244)

  • Azerbaijan (+994)

  • Bolivia (+591)

  • Bangladesh (+880)

  • Indonesia (+62)

  • Iran (Islamic Republic of) (+98)

  • Iraq (+964)

  • Kazakhstan (+7)

  • Kyrgyzstan (+996)

  • Lao People`s Democratic Republic (+856)

  • Libyan Arab Jamahiriya (+218)

  • Sri Lanka (+94)

  • Syrian Arab Republic (+963)

  • Uzbekistan (+998)

  • Vietnam (+84)

  • Yemen (+967)

Can I share my login with others?

No. The first person to log in with a shared username/email address and password will be prompted for 2FA. After a successful 2FA login, only that person will be able to log in using those credentials. Anyone else using those credentials can be invited to make their own account by the user with the verified phone number.

Can I opt out of 2FA?

No. You cannot opt-out when mandatory 2FA is enabled. You can change your number at any time, but you must verify it first to save the new phone number.

How can I change my phone number for 2FA?
What if I don’t have a mobile device?

If you do not have a mobile device to verify your identity, you will not be able to log in or create an account on

Does 2FA work internationally?

Yes, 2FA works internationally. SMS/emails can be made to all of our supported countries.

See the translated languages

  • Afrikaans (af)

  • Arabic (ar)

  • Catalan (ca)

  • Chinese (zh)

  • Chinese (Mandarin) (zh-CN)

  • Chinese (Cantonese) (zh-HK)

  • Croatian (hr), Czech (cs)

  • Danish (da)

  • Dutch (nl)

  • English (American) (en)

  • English (British) (en-gb)

  • Estonian (et), Finnish (fi)

  • French (fr)

  • German (de)

  • Greek (el)

  • Hebrew (he)

  • Hindi (hi)

  • Hungarian (hu)

  • Indonesian (id)

  • Italian (it)

  • Japanese (ja)

  • Kannada (kn)

  • Korean (ko)

  • Malay (ms)

  • Marathi (mr)

  • Norwegian (nb)

  • Polish (pl)

  • Portuguese - Brazil (pt-BR)

  • Portuguese (pt)

  • Romanian (ro)

  • Russian (ru)

  • Slovak (sk)

  • Spanish (es)

  • Swedish (sv)

  • Tagalog (tl)

  • Telugu (te)

  • Thai (th)

  • Turkish (tr)

  • Vietnamese (vi)

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