Create a new social violation
This feature is only accessible to specific impact.com editions or add-ons. Contact us to upgrade your account and get access!From the left navigation bar, select
[Protect] → Monitoring → Social.On the Social screen, hover over a post for which you want to create a violation, then select
[More] → Create Violation.Review the Social and Violation information:
The violation information is auto-filled based on the social review and you can edit this information.
- Issues
The issue types found on the specific social handle.
- Description
A description of the issue types. Use this field to describe the violation, should the default description not suffice.
- State
Use the dropdown to indicate the state of the violation.
- Severity
Use the dropdown to indicate the severity level of the violation — typically, more severe violations indicate the violation should be resolved quickly.
- Due Date
Use the calendar and time drop-down menus to indicate the due date of the violation resolution from the creator.
- Attachments
If relevant, select Choose File (or drag & drop) files that pertain to this violation (e.g., a screenshot of the violation itself).
- Comments
Use the text field to add comments about this violation. When set to Public, all parties (i.e., the creator, you, and other account members) will be able to see it. When set to Private, only you and your other account members (not the creator) can see it.
Select Save.