This FAQ guide for cash payouts covers the most common questions about how and when you'll get paid. From understanding pending payouts and completing your tax forms to updating payment preferences and resolving compliance issues, you'll find clear answers and next steps to make sure your rewards reach you without delay.
Your payout may not have been sent or received for several reasons. The most common reasons are:
You have not earned a reward in your program yet. Please log in to your program account and review your referral activity.
Your tax and payment details have not been filled out yet. Please log in to your program account and enter the required tax and banking details under the Tax and Payout Settings tab.
Your tax or payment details have an error that needs to be corrected. You should have received a notification email from
mailto: compliancedetailing the error. Please follow the instructions in the email.Your payment threshold has been set to a higher amount than what you have earned to date. For example, if you have your payment threshold set to $100 but have only earned $50 to date, the payout will not be made until you earn an additional $50.
You have selected to be paid on a specific date. If you’d like to change your date, you can do so by logging in to your program account and selecting a different date. Navigate to the Tax and Payout Settings tab, go to Step 4, and scroll down to Payment Schedule.
If you still need help determining why you have not received your payout, please contact mailto: support.
Tax and banking information can be provided at any time, but must be completed before receiving your first payment. If this information is not submitted, your reward will remain in a pending status until the necessary details are provided to impact.com. All submitted information will undergo a verification process by impact.com's compliance team to ensure accuracy, which may take up to 2 business days.
All submitted information will undergo a verification process by impact.com’s compliance team to ensure accuracy, which may take up to 2 business days.
Once verification is complete, rewards will be available for distribution to your account. However, the timing of the payout depends on your payment schedule:
Pay me when my balance reaches a threshold (minimum dollar amount required for payout)
Pay me on a fixed day of the month (e.g., the 1st or the 15th)
If there are any errors with the tax or payment information provided, corrections must be made before the reward can be issued. In the event of an error, you will receive an email from mailto: compliance detailing what needs to be corrected.
Several steps must be completed before a cash payout can be processed:
Tax and payment details have been provided.
The submitted information undergoes verification by impact.com’s compliance team to ensure accuracy, which can take up to 2 business days.
Program pending periods, as determined by the brand, have passed.
For example, rewards are typically made available 30 days after the qualifying event. Please refer to your program’s Terms & Conditions for specific pending periods.
Payouts are made based on the payment schedule selected by you during the tax and banking setup. The available options are:
Pay me when my balance reaches a threshold (a minimum dollar value required for payout). You can adjust this threshold by logging into your program account, navigating to the Tax and Payout Settings tab, going to Step 4, and scrolling down to Payment Schedule.
Pay me on a fixed day of the month (e.g., the 1st or the 15th). To change your payment date, simply log into your program account and select a different date. Navigate to the Tax and Payout Settings tab, go to Step 4, and scroll down to Payment Schedule.
Since you already have an existing account on impact.com, we will use the information from that account to process your payment for this program. If you need to update your banking details, please log in to your impact.com account and update your details.
If you earn income through a program paid via impact.com, impact.com does not withhold taxes from your earnings. As an Advocate, you may be required to submit an electronic tax document to comply with US or international tax laws. We recommend consulting with your tax advisor to understand your tax compliance requirements.
If you have an account dedicated to your referral program:
Log in to your program account. You can access the tax and payment settings from the left-hand navigation bar under Tax and Payout Settings.
If you access your referral program through your customer portal:
Log in to your account and navigate to the referral program section within your customer profile. Scroll down to find the Tax and Cash Payout Settings.
The country you select in Step 1 of the tax and payment setup will determine what tax forms you are presented.
Name | Usage |
|---|---|
W9 | This form is for if you are based in the United States (for all individuals and entities). |
W8-BEN | This form is for if you are not in the United States, but partnered with brands based in the United States (i.e., you're operating by yourself and not operating as an entity in your country). Expires after 3 years. |
W8-BEN-E | This form is for entities not in the United States that are partnered with brands based in the United States (i.e., you're operating as an organization or company in your country). Expires after 3 years. |
This form should be included in your yearly tax filings. This is a required tax form from the IRS. This form will be issued by impact.com in January or February to those who qualify in the following year (e.g., if you were paid out $599 or more in 2024, you will be issued a 1099 in January or February 2025). |
Indirect taxes (e.g., VAT, HST, GST) are transaction-based taxes typically applied to goods and services. Service providers are generally required to register with the relevant tax authority and collect these taxes on behalf of the government.
If you are a service provider who has to provide indirect tax to your local tax authority (e.g., VAT, HST, GST), follow these steps:
Select Yes, I registered for Indirect Tax in Step 2.
Choose your country or region for indirect tax.
Provide your indirect tax number.
If the brand you are working with is set up to handle the same indirect tax, it will be applied when your rewards are paid out.
You will receive a reminder email if you have a reward ready for payout but have not completed all the required tax and payment information. To resolve this, please log in to your program account and navigate to the Tax and Payout Settings, or contact mailto: support for assistance.
impact.com has identified an issue with the tax or payment information you provided and requires additional details before your cash reward can be issued. Please follow the instructions in the email, or contact mailto: support for further assistance.
Only emails sent from compliance@impact.com should be trusted. If you're unsure, avoid clicking on links from unrecognized sources. If you have any doubts about the legitimacy of an email, please contact mailto: support for verification.
For questions related to:
Filling in your tax and payment details
Updating your tax and payment details
More information about a compliance request from impact.com
Please reach out to mailto: support.