Help Center

| Submit or View Help Requests | Developer Docs |

View desktop instructions
View mobile app instructions
Open-ended Locking Explained

Open-ended locking allows you to pick when a partner-driven lead becomes a locked, payable action. This locking type will replace the action locking period in a set of template terms, and should only be used when the lead may not always turn into an action, like travel reservations or some subscription services.


Open-ended locking is more labor-intensive and a brand should consider discussing this method with their CSM.

What is open-ended locking used for?

Open-ended locking should be used for actions that cannot lock according to an action locking period due to logistical reasons. For instance, customers pre-ordering a laptop that will come out in a month or ordering a back ordered pair of shoes cannot lock according to a normal action locking period because the order can be canceled before the customer gets the product they ordered.

The same idea applies to services, like hotel reservations. A partner might drive a customer to make a reservation 6 months out, but the customer can cancel that reservation at any time between the reservation and their stay. Open-ended locking prevents the brand from paying a partner for an action that has not happened yet.

What's the time limit on open-ended locking?

Actions with open-ended locking will lock after 730 days or 2 years.

How do I use open-ended locking?

Open-ended locking updates must be batched in using FTP Batch updates,'s REST API, or Salesforce integration.


Batch updating at the order level will always set the action as either approved or rejected.

How do I set up open-ended locking?

To set up open-ended locking, you will need to follow these steps:

Step 1: Enable open-ended locking

To enable open-ended locking for existing event types, follow these steps:

  1. From the left navigation bar, select ellipsis-v-solid.svg [Settings].

  2. Select Event Types under the Tracking section.

  3. From the list of event types, hover your cursor over the event type you want to modify, select ellipsis-h-solid__1_.svg [More]View/Edit.

  4. Select Show advanced settings ↓ and next to the Open-Ended Locking field, select pencil-alt-solid.svg [Edit].

  5. Ensure that the Open-Ended Locking toggle is activated.

  6. Select Save.

Step 2: Set up the disposition codes

After enabling open-ended locking, disposition codes must also be created. Disposition codes are determined by you and what makes sense to have an action be approved. The disposition code to approve the action can be custom according to your needs. E.g., for airlines, it could be confirmed, for hotels, it could be checked in that triggers the status change to approved and the rule to lock after a set number of days according to the contract.

For each disposition code, you need to select what should do with the action in the system. Disposition codes include the following options:

  • Leave as-is

  • Approve

  • Reject

  • Modify




Open-ended locking requires a lot of manual attention, reach out to your CSM (or contact support) before activating open-ended locking.

Step 3: Change your template terms to allow for open-ended locking

You will need to modify the custom Action Locking terms to align with a specific approval date.

  1. From the left navigation bar, select Contracts → Template Terms.

  2. Find the terms you want to modify, then, under Actions, select caret-down-solid.svg [Drop-down menu]→ Modify Terms.

  3. Scroll down to the Action Locking section and ensure that the Approved option is selected.

  4. Fill in the information accordingly.


Batch process open-ended actions via FTP allows you to batch-approve open-ended actions by sending a batch file via FTP containing the disposition code(s) you set up. Refer to Batch Modifications & Reversals via FTP or Email for more information on how to set up and send a batch file.


Specifically, refer to File examples and File parameters & reason codes for more information on how to set up parameters in an FTP/SMTP batch modification.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.