Search Monitoring violations are notifications from brands alerting you for violating their paid search policy in a specific country and language across search engines. If impact.com discovers any partners bidding on a brand’s keywords, impact.com automatically creates a violation and can have a violation email sent to you, the partner. These violation notices are found in the Tasks section on your dashboard.
impact.com sends two email reminders for violations:
24 hours before the due date
8 hours before the due date
Refer to the emails you receive to understand the specific violation and the action you'll need to take.
There are several actions you can take as a partner when dealing with search monitoring violations. First, you will need to navigate to the Tasks page to view the list of violations. On your dashboard, locate the Tasks section and select View All.
Once you are on the Tasks page, a list of tasks will populate. If you have any search monitoring violations, they will be visible on this page. Find the violation you want to manage, and select it. A pop-up window will appear with all the needed information relating to that violation.
You can leave a comment and communicate directly with the brand, as well as add an attachment or you can take the following actions after selecting the [Drop-down menu] from the top right corner to let the brand know once you’ve started, completed or are unable to complete the task:
This option can be selected if there are other factors preventing you from completing this task. Be sure to leave a comment to notify the brand of the blocker.
Let the brand know you started working on a violation task by selecting Start from the [Drop-down menu]. It will now show a status of in progress. If the task was assigned to “Anyone,” it will now be assigned to you. Once the violation has been completed, select the [Caret down] menu once more and select Complete.
Select this option if it is a duplicate of an already existing task that’s been assigned.
If you and the brand find that a certain violation is invalid, ie. the violation no longer exists, the brand usually selects this option. Once selected, when you view the task again, new options to either reopen the task, or to archive it will appear from the [Drop-down menu]. Reopening it will set the task status to New. Archiving the task will set the status to Complete.
Once you have completed a search monitoring violation task, the brand will have the ability to view the progress/status changes and may mark the violation as Approved status to acknowledge the fix and fully close out the issue.
You can configure the Partner Search Monitoring Notification Settings to be informed about any new or updated potential violations you may have committed against a brand's terms. To set your notifications, follow these steps:
Select the [Notifications] from the left column.
Select the [Settings] in the top right corner of the pop-up modal.
Scroll down until you reach the Search Compliance section and select the [Edit] to the far right of the Violations field.
From the drop-down menu, you can select the frequency and format you would like to receive the notifications in. Have a look at the Notification Type Reference table below for more details on each notification type.
Type of Notification
Don't send notifications
Select this option if you do not want to receive any notifications regarding compliance violations.
Send email when event occurs
Select this option if you want to receive a notification instantly as each violation occurs.
Send a daily digest email
Select this option if you want to receive an email once a day with all the violations that occurred within the last 24 hours.
Send a weekly digest email
Select this option if you want to receive an email once a week with all the violations that occurred throughout the last 7 days.
Select this option if you want to receive your notifications via an SMS message.
Specific settings (Advanced)
Select this option to specify the notification types for new violations and to set notifications for any violation updates.