A few different factors can influence when you receive your payouts. Some of the most common include:
A separate FAQ article exists that explains how to configure the withdraw settings for your account: see How do I get paid?
Updating Bank Account Settings
If you update your Bank Account settings with invalid information, you will see an error message in the platform explaining the issue. impact.com also verifies all changes made to your Bank Account settings within 48 hours. If impact.com finds any additional issues not caught by the automated system, you will receive an email notification.
If impact.com cannot send your account balance to you, you’ll receive an email and an in-platform message detailing what the issue is—this is informally known as a “QTP violation.” Refer to the table below for the common messaging and steps you can take to fix any violations.
Tip
Qualify to Pay violations will likely arise when an issue exists with your withdrawal settings. Learn how to set up your withdrawal settings.
Violation Message | How to Correct |
A recent payment was unsuccessful. Please update your | Refer to the email you received for the specific details. Resubmit your banking information in order to clear this violation. Our billing engine will reattempt a payment to your account according to your payment scheduling. |
The Billing Address provided does not appear to be valid. Please update your company information in order to be paid. | Update your billing address in company information to the same address that your bank account has on file. impact.com will re-verify this information and attempt another payment. |
The Beneficiary Name listed in the bank account settings does not match the submitted tax document. Please update your bank account or resubmit your W9 in order to be paid. | Your submitted name on your W-9 form and “Beneficiary Account Name” on the Bank Account screen must be identical in order to receive payment. Either resubmit your bank account payment method with the correct name, or resubmit your W-9 with an updated name that matches your beneficiary account name. |
PayPal has blocked payment due to Regulatory Reasons. Please contact PayPal for further information or change payment methods in your bank account settings in order to be paid. | PayPal has blocked a payment from impact.com to your PayPal account due to PayPal account limitations. We recommend contacting PayPal to understand why this occurred. Alternatively, you can change your payment method to a bank account if you don’t wish to use PayPal. |
PayPal has rejected a recent payment because the maximum account balance has been met. Please switch payment methods in your bank account settings in order to be paid. | PayPal has blocked a payment from impact.com to your PayPal account due to PayPal account limitations. We recommend contacting PayPal to understand how to remedy this issue. Alternatively, you can change your payment method to a bank account if you don’t want to use PayPal. |
A separate FAQ article exists that explains how to submit tax forms for your account: see How do I get paid?.
If your partner account information doesn’t match with the information you’ve submitted in your tax forms, your payments may be withheld.
From the left navigation menu, select
[Menu]→ Settings.Under General, select Company Information.
Confirm that all sections are correct and for US partners, reflect the information that you submitted on your tax form.
When you are credited for driving an action (such as an online sale) and receive a commission for it, that payout remains pending until the action locks. You can determine when your actions lock by reviewing the contract you signed with the brand(s) you’re working with:
From the left navigation menu, select
[Search].Search for my brands, and select the My Brands screen.
Under Actions, select
[Drop-down menu]→ View and Manage Contract.
In the contract, look for the Action Locking and Payout Scheduling columns. A common example is an action locking 15 days after the month they occurred, so if you drove an action on January 1, that action would lock on February 15. Depending on the payout scheduling, you could either receive the payout immediately or after the locking date.
You can also view the date of when a credited action occurred:
From the left navigation bar, select
[Search].Search for action listing. Select the Action Listing report.
If an action is reversed while it is still pending, you will not receive the associated payout for that action.
impact.com will display a warning if the payouts due to you are overdue from the brand(s) you work with. impact.com will notify the brand that they have overdue payouts, and you are free to reach out the brand(s) directly regarding this.
From the left navigation bar, select
[Search].Search for my brands, and select the My Brands screen.
Select the name of a brand to view an in-app window with contact information for that brand.