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Manage 2FA for Brand Accounts

Account Administrators can require all impact.com brand account members to use two-factor authentication (2FA) when they sign in from a new device. Have questions about 2FA? Check our article on Two-Factor Authentication FAQs.

When invited to join an account and your sign-up method involves using a username and password, you'll be automatically signed up for 2FA and your default authentication method will be set to email.

The user experience with 2FA enabled goes as follows:

  • Upon first signing in, an account member will receive a verification code on their mobile device via SMS, email, or an authentication app.

  • Once an account member has successfully been authenticated, their device will automatically be saved as a trusted device—meaning they won’t need to use 2FA on subsequent sign-ins. Account members will only be asked to use 2FA again if their device has changed or unusual activity was detected.

  • Account members can manage saved devices on the impact.com user profile screen.

Turn on 2FA for sign-in

This will enable mandatory two-factor authentication for all account members who sign in to your brand account.

  1. From the left navigation menu, select [Menu] [Menu] → Settings.

  2. In the left column, under General, select Account User Authentication.

  3. Under User Login, [Toggle on] [Toggle on] Require users of this account to verify their identity upon login.

  4. Select Save.

    • View the users who have activated 2FA, on the Account Users screen, indicated by a tick in the Two-Factor Authentication column.

Turn on 2FA for PFTs

This will enable a mandatory 2FA check for account users attempting a partner funds transfer above the transfer minimum amount — once authenticated, the PFT will go through.

  1. From the left navigation menu, select [Menu] [Menu] → Settings.

  2. In the left column, under General, select Account User Authentication.

  3. On the Account User Authentication screen, select [Toggle on] [Toggle on] Require users of this account to verify their identity when initiating a partner funds transfer.

  4. Under Transfer minimum, input a value as the minimum amount to require 2FA.

  5. Select Save.

    Screenshot_2025-10-24_at_16_21_19.png

Manage saved 2FA devices

  1. From the left navigation menu, select [User] [User Profile] → Edit Profile.

  2. Go to the Security section — next to Devices and Activity is a list of saved devices for the account.

  3. Select Remove this device if you no longer access impact.com on that device.

    Screenshot_2025-10-24_at_15_48_37.png

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