Use Messages to quickly and easily communicate with your joined partners. This is a good way to resolve issues and communicate about future events.
Important: Refer to the Messaging Terms of Use in your account profile window to ensure you stay within impact.com’s messaging guidelines.
Messaging permissions
You will need the Messaging account user permission to message partners. This permission is standard to the Community Manager and Account Administrator user roles, and can also be set as part of custom roles.
There are 2 ways you can message your partners:
Learn how to message prospective partners and build your partnerships.
From the left navigation bar, select
[Engage] → Partners → Partners.Hover your cursor over the partner you want to send a message to, then select
[More] → Message.Enter the message you would like to send your partner.
Optionally, you can
[Attach file]. The following file types can be attached: CSV, PDF, JPEG, PNG, GIF.All incoming and outgoing attachments are scanned for viruses.
Once you've enter your message and added your attachments, select Send.
Messaging your partners can be easier directly from your Inbox.
Learn how to manage your inbox as a brand and how to filter by specific partner relationship statuses and more.
In the bottom left navigation bar, select
[Inbox].To create a new message thread with a partner, select
[Compose].Search for the partner you want to message.
Enter the message you would like to send your partner.
Optionally, you can
[Attach file].The following file types can be attached: CSV, PDF, JPEG, PNG, GIF.All incoming and outgoing attachments are scanned for viruses.
Once you've enter your message and added your attachments, select Send.
