Progress

View desktop instructions

View mobile app instructions
Manage Your Inbox as a Brand

Published on: Mon, 20 May, 2024 at 4:50 AM | Updated on: Thu, 15 Jan, 2026 at 1:08 AM

This article will explain how to manage your inbox, by exploring how to prioritize messages, filter by partner relationship statuses and more.

From the top navigation bar, select [Inbox].
Select [Filter] to refine your inbox by filtering and marking messages with various statuses.

Set message thread statuses

You can set message statuses, like Priority, Unread, or Spam when talking to a specific partner.

Message Status	Description
Mark as Priority	You can mark which contacts will show in your inbox’s Priority view, allowing you to highlight the conversations that are more important to you. Learn more about how to set your priority messages as a brand.
Mark as unread	You can mark a message thread as unread. This thread will generate a notification until the next time zone of your account users opens it.
Mark as spam	You can move a message thread to spam. You will no longer receive notifications from this message thread.

Search for or filter your message threads

You can search for a specific partner's message thread by using the search bar at the top of the widget or in the top-left corner of your Inbox.
You can only filter for specific kinds of message threads from your Inbox. Filter for message threads by selecting [Filter] next to the search bar, selecting what filters you want to use, then selecting Apply.

Filter	Description
Status	Filter by for all spammed messages. These are messages you have marked as spam.
Relationship	Choose the partner relationships (e.g., Joined) for which you want to view message threads.
Partner Size	Select which partner size(s) you want to view message threads for. (e.g., Large)