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Create a New Action Inquiry as a Partner

  1. On the Inquiries screen, select the Create New Inquiry button.

  2. Fill out each field, using the table below as a reference.

  3. Select Save to submit your action inquiry to the brand.

Create New Inquiry fields

Field name

Required

Description

Inquiry ID

No

Create an ID for your action inquiry—this will be for your own reference. Accepts numbers and letters.

Brand

Yes

Use the radio dials to select the brand for this action inquiry.

Order Id

Yes

Input the Order Id (OID) value associated with the action. This value can be found in the Action Listing report (Top Nav → Reports → All Reports → Action Listing) as the OID value.

Sale Amount

No

Enter the sale amount that was recorded for the order.

Transaction Date

Yes

Enter the date that the transaction occurred for this action.

Type

Yes

Use the dropdown to select the type of action inquiry:

  • Order not tracked

  • Order tracked incorrectly

  • Order incorrectly rejected

Expected Payout

No

Enter the expected payout you were supposed to receive.

Resolution Deadline

No

Use this field to state a deadline to the brand for when this inquiry should be resolved.

Customer ID

No

If available, this is the SubId value of the customer, used to track the status of the inquiry.

Tracking Link

No

If available, enter the tracking link associated with this action.

Notes

No

Add any notes for the brand to offer context behind your action inquiry.

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