On the Inquiries screen, select the Create New Inquiry button.
Fill out each field, using the table below as a reference.
Select Save to submit your action inquiry to the brand.
Field name | Required | Description |
---|---|---|
Inquiry ID | No | Create an ID for your action inquiry—this will be for your own reference. Accepts numbers and letters. |
Brand | Yes | Use the radio dials to select the brand for this action inquiry. |
Order Id | Yes | Input the Order Id ( |
Sale Amount | No | Enter the sale amount that was recorded for the order. |
Transaction Date | Yes | Enter the date that the transaction occurred for this action. |
Type | Yes | Use the dropdown to select the type of action inquiry:
|
Expected Payout | No | Enter the expected payout you were supposed to receive. |
Resolution Deadline | No | Use this field to state a deadline to the brand for when this inquiry should be resolved. |
Customer ID | No | If available, this is the SubId value of the customer, used to track the status of the inquiry. |
Tracking Link | No | If available, enter the tracking link associated with this action. |
Notes | No | Add any notes for the brand to offer context behind your action inquiry. |