If you've accidentally modified or reversed a pending action and want to restore its original value or status, you can submit a reset file.
Note
Using a reset file can skew certain action listing reports, such as accidental reversals (even after reset) still appearing reversed, or actions can be stuck with a "Reset to original value" status even if they've been modified after being reset. We recommend discussing this with your CSM (or contact support) before submitting a reset file.
This file only requires three headers. These values can be found on the Action Details screen (Transactions → Pending Payouts → Actions → Select the linked Action ID value).
Header | Description |
Oid | The Order ID (OID) value of the action to reset. |
ActionTrackerId | The ID of the Event Type (i.e., Action Tracker) this action was tracked by. |
Reason |
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