Actions that are tracked by your mobile app(s) can be modified and/or reversed via impact.com.
Confirm that your mobile app(s) are configured for action returns (modifications/reversals) via FTP or Email.
Your impact.com FTP credentials or the unique email address assigned to your account
ActionIdvalues for each action that you want to modify or reverseText editor or spreadsheet program to create a .CSV (comma-separated values) file
From the left navigation menu, select
[Menu] → Settings.In the Program column, select Mobile Apps.
In the Actions column, select
[Drop-down menu]→ View/Edit.Next to Returns Processing, confirm that it's configured for FTP or email.
From the left navigation menu, select Transactions → Pending Payouts → Actions.
ActionIdvalues appear in the Action ID column.At the bottom of the screen, select
[Download] to download a CSV of your pending actions.
Use a text editor or spreadsheet column to create three columns:
ActionId,Amount,ReasonFor each line below, add in your data for the actions you want to modify and/or reverse—refer to the definitions below for details.
Submit your file—review Batch Modifications & Reversals via FTP or Email to learn more.
ActionId,Amount,Reason M.8882.4808.1063415,0,REJECTED
Header | Description |
|---|---|
| The unique identifier for the action to modify or reverse. Mobile actions are prefixed with an |
| The new revenue amount for the action that the payout will be calculated from. Submitting |
| For action updates, submit |