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Batch Modifications & Reversals for Mobile Actions

Published on: Mon, 20 Mar, 2023 at 1:18 AM | Updated on: Thu, 15 Jan, 2026 at 1:34 AM

Actions that are tracked by your mobile apps can be modified and/or reversed via impact.com.

Note: impact.com allows a maximum of 1,000 modifications per action. If you need to make more modifications, contact support.

Your impact.com FTP credentials or the unique email address assigned to your account
ActionId values for each action that you want to modify or reverse
Text editor or spreadsheet program to create a .CSV (comma-separated values) file

From the top navigation bar, select [User profile] → Settings.
In the right column, under Tracking, select Mobile Apps.
Hover your cursor over a mobile app, then select [More] → View/Edit.
In the Returns Processing section, confirm that Automated returns processing is selected.
Select Batch upload, then choose a connection by selecting [Unchecked box].
- Learn how to set up a data upload connection.

From the left navigation menu, select [Engage] → Transactions → Pending Payouts → Actions.
ActionId values appear in the Action ID column.

Use a text editor or spreadsheet application to create three columns:
ActionId,Amount,Reason
For each line below, add in your data for the actions you want to modify and/or reverse. Refer to the header definitions below for more information.
- ActionId: The unique identifier for the action to modify or reverse. Mobile actions are prefixed with an M character.
- Amount: The new revenue amount for the action that the payout will be calculated from. Submitting 0 will reverse the action.
- Reason: For action updates, submit ORDER_UPDATE. For reversals, submit REJECTED.
Submit your file — review Set Up & Submit Batch Modifications & Reversals via FTP or Email to learn more.

ActionId,Amount,Reason
M.8882.4808.1063415,0,REJECTED