> For the complete documentation index, see [llms.txt](https://help.impact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.impact.com/partner/what-would-you-like-to-learn-about/account-management/account-settings/account-management/how-do-i-change-my-password.md).

# How Do I Change My Password?

## Change your account password

1. From the top navigation bar, select ![](https://347878556-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2FhyR4iWDS0fO9ZcKFGf82%2FUser%20profile.svg?alt=media\&token=281d8f1b-b9c5-4208-a0a2-a078f54e0eb6) **\[User profile] →** [**Edit Profile**](https://app.impact.com/secure/mediapartner/user-settings-flow.ihtml).
2. In the *Basic Info* section, select **Reset Password** to change your password.
3. Input your current password, your new password, and confirm your new password.
4. Select **Save** to complete the change.

The next time you log in, you will use your new password.

## Forgot username or password?

If you've forgotten your username or password, use our [forgot password or username](https://app.impact.com/password/forgot.ihtml) link to receive an email to reset your profile password. In this email, you will also be provided the username you log in with.

{% hint style="warning" %}
**If you signed up with Google or Apple:** Signing up with these methods means you don't have an impact.com password, so there is nothing to reset. The *Forgot Password* screen will tell you which provider to sign in with.
{% endhint %}

### Account locked after failed attempts?

The system disables your access after 6 incorrect login attempts. Stop retrying and use the [forgot password or username](https://app.impact.com/password/forgot.ihtml) flow to recover or reset your username or password. Setting a new password through this flow unlocks your account.

You can sign in with your email address or your username. If your email address is linked to more than one account, you will be asked for the username of the account you want. The recovery email lists every username on your email address, each with its own reset link. Usernames are case- and space-sensitive.

If you remain locked out after entering the correct username and password, contact support to restore access.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://help.impact.com/partner/what-would-you-like-to-learn-about/account-management/account-settings/account-management/how-do-i-change-my-password.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.