Before closing your account, you must expire all your contracts, clear all overdue or pending payments, and delete your product catalogs. Once your account is cleared, you should wait for the last action locking date to pass and submit a support ticket to request the closure of your account. impact.com will do a final review of the account before permanently deactivating it.
To expire all active contracts at once, visit your My Partners screen.
From the left navigation menu, select
[Engage] → Partners → Partners.Just below the filters, select
[Checked box] Select All → Contract → Expire.On the Expire screen, configure the options, then select Expire.
Optionally, you may want to Withdraw All Switches to prevent contract switches and leave a Comment explaining that you intend to leave the impact.com platform.
For more details on these options, see Expire Partner Contracts.
Read the warning prompt carefully, then select I understand, continue to expire your partners' contracts.
Your account cannot be deactivated until all outstanding and pending fees are settled. You'll have to fund your account sufficiently to settle all fees before impact.com can deactivate your account.
Note: If there is a remaining balance in your account after all your payments have been cleared, impact.com will refund you the difference.
To view your pending payments, select
[Engage] → Transactions → Pending Payouts → Actions.On the Pending Payouts screen, settle the payout status of all pending actions by approving and rejecting actions as needed.
For more options on managing pending actions, see Approve, Reverse, & Modify Pending Payouts for Actions.
To view your account balance, from the left navigation menu, select
[Menu] → Finance → Overview.Ensure that your existing balance covers the Required Funding amounts.
In the case of insufficient funds, you'll need to fund your account.
From the left navigation bar, select
[Engage] → Content → Products → Product Catalogs.In the Actions column at the end of the table, select the
[Drop-down menu] → Delete.Repeat this step for each catalog until all your product catalogs have been deleted.
You are now ready to reach out to support to have your account closed. Simply submit a support ticket detailing your request. impact.com will do a final review of your account before deactivating it.
If you still have a promotional link posted anywhere on your partner media properties and a customer clicks on that link, they should receive an error message stating the link is expired or be directed to a dead page. If the link is still active, no crediting or tracking will take place and the action will be rejected.