If you believe you were not properly credited for an action (aka conversion, like an online sale or app install), you can create an Action Inquiry. You can provide the missing order details to the brand for review.
Brands can approve or decline the action inquiries that you submit. The Status column on the Inquiries screen will display the resolution status for the transaction.
Only cashback/loyalty partners can access this feature and submit action inquiries. If you're a cashback/loyalty partner who can't see this feature, contact support.
Access action inquiries
From the top navigation bar, select your wallet amount.
In the dropdown, select Action Inquiries.
Filter your submitted inquiries using the filters above the Inquiries table.
See the Filter reference below for more info about these filters.
At the top-right of the Inquiries table, you can select [Download] to download a CSV file of your inquiries. You can use the filters to curate a list of inquiries to download.
Optionally, select [Columns] at the top-right of the Inquiries table to add or remove columns from the table.
See the Inquiries table reference below for more info about the columns.
Inquiry, Customer ID search box
Filter inquiries by searching for a specific Inquiry Id.
Filter inquiries by brand by selecting one or more of your partnered brands.
Filter inquiries by the reason you selected when creating the inquiry:
Filter inquiries by their resolution status:
The action inquiry's unique identification number.
A unique identifier for the order associated with the action inquiry. Use this Id to find a specific order.
The date when the transaction occurred.
The brand associated with the action inquiry.
The sale amount of the action that you drove.
The amount you entered as your expected commission for the conversion.
Auto Approval Date
If the brand sets up an automatic approval rule, the date on which the inquiry will automatically be approved will appear here.
The date on which the action inquiry was submitted.
The resolution status:
The date on which the action inquiry was processed and assigned an Approved or Declined status by the brand.
The final payout you receive after the action inquiry is reviewed. This amount can differ from the expected payout that you entered.
Want to receive notifications when a brand updates your action inquiries?
Learn more about action inquiry notifications.