Help Center

| Submit or View Help Requests | Developer Docs |

Progress

View desktop instructions
View mobile app instructions
Review Email Workflow Performance & Engagement

From the Workflows screen, you can view statistics on each email workflow that's been run, as well as view the issue log explaining why an email was not sent by one of your email workflows. This data can help you evaluate the performance of the workflow and its engagement with recipients. You can only view reports if the workflow has been processed at least once.

View the performance and engagement for sent emails

  1. From the left navigation menu, select [Engage] [Engage] → Partners → Automation → Workflows.

  2. Select Email from the Workflow Type filter.

  3. Hover your cursor over the workflow for which you want to view performance, then select View Report.

    Screenshot_2024-10-16_at_12_47_56.png
  4. Make sure the Sent Emails tab is selected

    • For more information about the status filters on this page, see the Status filter reference below.

    • For more information about the columns on this page, see the Columns reference below.

    Status filter reference
    Screenshot_2024-10-16_at_12_51_29.png

    Select one or more of the statuses to filter your results by that status. The selected statuses are highlighted in blue. By default, you will see all Sent emails.

    Filter

    Description

    Sent

    The number of emails sent by the workflow.

    Opened

    The number of emails that were opened by recipients.

    Not Opened

    The number of emails that were not opened by recipients.

    Clicked

    The number of times the email had a recipient click on an element in the email.

    Not Clicked

    The number of times the email never had a recipient click on an element in the email.

    Bounced

    The number of times the email failed to reach the recipient, e.g., the recipient's email address is wrong or invalid.

    Columns reference

    You can also view data listed from each recipient you sent the newsletter to.

    Screenshot_2024-10-16_at_12_53_13.png

    Column

    Description

    Email

    The email address of the recipient.

    Sent

    The date and time the email was sent to the recipient.

    Last Opened

    The date and time the email was last opened by the recipient.

    Last Clicked

    The date and time the recipient last clicked on an element in the email

    Bounced

    If applicable, this column displays the reason why the email bounced.

    Bounce reason

    Description

    BOUNCED

    Unable to deliver the email.

    DNS_ERROR

    There seems to be a problem with the recipient's email address domain.

    INVALID_ADDRESS

    The email address appears to be invalid.

    MAILBOX_FULL

    The recipient's mailbox is full.

    MAILBOX_UNAVAILABLE

    The recipient's mailbox was not reachable.

    MESSAGE_REJECTED

    The email was rejected by the recipient's server.

    PROTOCOL_ERROR

    An error occurred with the recipient's server while delivering the email.

    SPAM_REPORTED

    The email was flagged as spam by the recipient's server.

View the issue log for failed emails

  1. Hover your cursor over the workflow for which you want to view performance, then select View Report.

  2. Select the Issue Log tab

    • For more information about the columns on this page, see the Columns reference below.

    Columns reference

    Column

    Description

    Email

    The email address of the recipient.

    Partner Name

    The partner name associated with the email.

    Partner ID

    The partner's unique identifier.

    Contact Name

    The contact person associated with the partner account.

    Error Code

    The error code associated with the failed email.

    Error Message

    The reason why the email bounced.

    Date

    The date on which the email bounced.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.