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Complete your Payment Verification Process

When you enter or update your bank details on impact.com as a partner, the platform undergoes a verification process. This process ensures seamless future payments to you by confirming your identity and serving as a failsafe for any potential errors in your bank details update.

Step 1: Update bank account details

Follow these instructions to ensure successful updates to your bank details in the impact.com platform:

  1. From the left navigation bar, select ellipsis-v-solid.svg [Menu] → Settings.

  2. Under the Finance section, select Bank Account.

  3. Next to Payment Method, select dot-circle-regular.svg [Button] Electronic Funds Transfer.

  4. Enter your bank account information in the empty fields.

    • To learn more about each field, see the Field reference below.

      Field reference

      Field

      Description

      Bank Location Country

      Select your bank account's base country from the drop-down menu.

      Payment Method

      A processing fee will occur whenever your balance is withdrawn and is displayed on the screen. An EFT transfer with no processing fee can occur for some countries.

      Beneficiary Account Name

      Enter the bank account holder's name for the account to which you are transferring your money. This must exactly match what your financial institution has listed.

      Bank Account Number / International Bank Account Number (IBAN)

      Depending on your country, enter the required bank account number or IBAN number.

      Bank Account Type

      For partners with bank accounts that request it, use the drop-down menu to select what type of bank account will receive the funds: Checking or Savings.

      Swift Code

      [Non-US]

      For partners with bank accounts located outside the United States, enter your financial institution's SWIFT code. Refer to your institution for help retrieving this number.

      ABA Routing Number

      [US Only]

      For partners with US-based bank accounts, enter your bank's routing number. Refer to your bank for help retrieving this number.

      Routing Number

      [CAN Only]

      For partners with Canada-based bank accounts, enter your bank's routing number. For more information, refer to Canadian Routing Numbers Explained for Partners.

    • To ensure you're entering your banking information correctly, see the Validation rules reference below.

      Validation rules reference

      Field

      Validation

      PayPal email

      • Must be a valid email address

      Beneficiary Account Name

      • Must be alphanumeric

      • May not be entirely numeric

      • Following punctuation symbols are allowed:

        • Dash / Hyphen: -

        • Brackets: ( )

        • Period: .

        • Comma: ,

        • Apostrophe: '

      • Chinese or Japanese characters are permitted

      • Russian Cyrillic alphabet is not permitted

      • Currency symbols are not permitted

      Bank Account Number

      • Must be numeric

      • For some countries, there are length rules. See the Bank Account Number Length Rules Reference below for more information

      Bank Account Number Length Rules Reference

      Country

      Must be numeric

      Rules

      Other

      Yes

      No other rules

      USA

      Yes

      Length must be >= 3 and <= 17 digits. (this is from the length of the field in SVB Ach)

      United Kingdom

      Yes

      Length = 8

      Mexico

      Yes

      Length = 18

      Poland

      Yes

      Length <= 26

      Australia

      Yes

      Length <= 9

      Faroe Islands

      Yes

      Length <= 10

      Denmark

      Yes

      Length <= 10

      Norway

      Yes

      Length <= 11

      Hungary

      Yes

      Length <= 16

      Sweden

      Yes

      Length <= 12

      Czech Republic

      Yes

      Length <= 16

      Hong Kong

      Yes

      Length <= 14

      Singapore

      Yes

      Length <= 14

      New Zealand

      Yes

      Length <= 16

      South Africa

      Yes

      Length <= 11

      Greenland

      Yes

      Length <= 10

      Morocco

      Yes

      Length <= 24

      Canada

      Yes

      Length <= 12

      Routing Number

      • If a USA or UK bank, this field must be numeric

      • If a Canadian bank, see Canadian Routing Numbers Explained for Partners

      • For some countries, there are length rules. See the Routing Number Length Rules Reference below for more information

      Routing Number Length Rules Reference

      Country

      Must be numeric

      Rules

      Other

      No

      No validations

      USA

      Yes

      • Length = 9

      • First digit must be 0,1, 2, or 3

      • Number is checksum external-link-alt-solid.svg validated

      United Kingdom

      Yes

      Must be in the format ABCDEF or AB-CD-EF

      Canada

      Yes

      Length = 9

      Australia

      No

      Length <= 6

      Czech Republic

      No

      Length <= 4

      Hong Kong

      No

      Length <= 6

      Singapore

      No

      Length <= 8

      New Zealand

      No

      Length <= 6

      South Africa

      No

      Length <= 6

      India

      No

      Length <= 11

      Philippines

      No

      Length <= 9

      Russia

      No

      Length <= 9

      Swift Code

      • Must be alphanumeric

      • Length must be either 8 or 11 digits

      • Follows the format of XXXXXX-XX-XXX. Final 3 XXX are optional depending on length.

      • Digit 5 and 6 (country/region code) must match first 2 digits of IBAN

      IBAN

      • Must be alphanumeric

      • IBAN structure validator registry

      VO Code

      • Must be alphanumeric

      Classification Entity

      • Must be alphanumeric

      • Length must be greater than or equal to 11

      Classification CPF

      • Must be alphanumeric

      • Length must be greater than or equal to 14

      Patronymic Name

      • If classification entity is INDIVIDUAL then the patronymic name must be specified and alphanumeric

      Agency Code

      • Must be alphanumeric and length greater than or equal to 5

      Bank Address

      • Provide the address, city, province/state, and postal code

      Branch Code

      • Must be numeric

      • For JPY currency, branch code length must be 3 digits

      • For BDT currency, branch code length must be 9 digits

  5. Select Save.

    Screenshot_2024-02-14_at_2_01_52_PM.png

Step 2: Submit necessary tax forms

In accordance with USA Internal Revenue Service external-link-alt-solid.svg (IRS) regulations, impact.com requires every partner based in the USA to submit a W9 tax form before payouts can be processed. Similarly, every non–USA-based partner working with brands based in the USA needs to submit a W8 tax form. In either case, you will not receive your payout until impact.com receives a completed copy of the necessary form.

  1. From the left navigation bar, select ellipsis-v-solid.svg [Menu] → Settings.

  2. Under the Finance section, select Tax Documents.

  3. From the options provided, select the appropriate tax form.

    • Select W-9 if you're a USA-based partner.

    • Select W-8 BEN if you're a non–USA-based partner who represents an individual (i.e., you're not representing a company, organization, or entity).

    • Select W-8 BEN-E if you're a non–USA-based partner who represents a company, organization, or entity.

  4. To complete your chosen tax form, select Continue and follow the prompts until all highlighted fields contain accurate information.

  5. Select download-solid.svg [Sign] and use one of the methods provided to sign the document:

    • Method 1: type your name and adopt the electronic representation.

    • Method 2: draw your signature and adopt the electronic representation.

    • Method 3: upload an image of your signature and adopt the electronic representation.

  6. Be sure to provide your Initials if the field doesn't auto-fill.

  7. Select Adopt And Sign.

  8. Review the form thoroughly and select Finish.

    Screenshot_2024-02-28_at_12_34_27_PM.png

Important: Your name on the W9 / W8 form needs to exactly match the Beneficiary Account Name you provide in Step 1: Update bank account details. Failing this, your payout cannot be processed.

Step 3: Verify your identity

impact.com requires partners to verify their identity to reduce the risk of fraud. You’ll receive a prompt within the impact.com website or app to start the verification process. You may also receive an email reminder.

  1. At the top-right corner of the partner Dashboard, select the verify your identity link in the Security Alert banner notification.

    Screenshot_2024-05-16_at_17_06_52.png
  2. Enter the required information when prompted, such as your name and date of birth.

  3. Upload a photo of your government-issued identity document, e.g., a passport, driver's license, or national ID card. Ensure that the document is valid and the photo is clear.

  4. Once the verification process is complete, you will receive feedback on whether your identity has been successfully verified.

    • If the verification is successful, you will receive a confirmation email from impact.com.

    • If additional steps are needed, follow the instructions provided in your email for further assistance.

    Screenshot_2024-05-17_at_09_53_26.png

Step 4: Plan ahead

impact.com processes a large number of requests at any one time, so don't be concerned if the process takes a while even after your assistance. The expected wait time for verification of bank details ranges between 7 and 10 working days.

Tips to minimize the impact of the delay:

  • Budget for payment delays before updating your bank details on impact.com.

  • Avoid logging unnecessary support tickets as this will increase the number of requests that need processing.

  • Double-check that you have no payment requirements which could extend the delay more than necessary.

  • Stay informed by reading up about the factors that influence when partners receive payouts: Why Haven't I Received My Payouts Yet?

  • If the delay exceeds 15 working days, contact support to figure out what may be causing the unexpected delay.

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