A product catalog is a data file that provides detailed information about the products on your site. Product feeds are useful for a variety of use cases, such as building out comparison shopping engines or product storefronts.
In the left navigation bar, select Engage → Content → Products → Product Catalogs.
In the upper-right corner, select Create Product Catalog → Credit Card.
Fill in the fields as described in the Catalog field reference below.
Select Create.
Upload your catalog.
Ensure that the file name and extension match the details you provided in the Upload Method field.
See the File extension guidelines reference for more information.
View an example file template here.
Select Done.
Field | Description |
---|---|
Product Catalog Name | Enter a name for your catalog. This will be visible to partners so that they can identify the catalog. If you have multiple catalogs, they should have unique names. |
Labels | Optionally, use labels to make the product catalog searchable by keyword for partners. |
Catalog Instructions | Optionally, include a PDF file providing partners with additional catalog usage details. impact.com recommends including this step. |
Upload Method | Select 1 of 3 methods to upload your catalog:
|
Access Product Catalog via API | Optionally, get API access so that you can maintain your product catalogs via API. This will enable you to query, create, update, and delete catalog items. See the API documentation for more info. |
Mobile App Fallback | Optionally, reroute traffic elsewhere if users don't have your mobile app installed. |
Restrict Partner Access | Optionally, permit only specific partners to access the catalog. Use the fields and arrows to restrict access to particular partner groups, and use the search bar to search for individual partners to make the ad only available to them. |
Partner Download Options | Optionally, deselect any methods that you don't want partners to use when downloading your catalog. (All methods are permitted by default.) |
When using
.txt
format, always save the file inUTF-16
encoding.When using
.csv
format, always save the file inUTF-8
encoding.For
.aprx
fields, if you prefer using your own text instead of impact.com's specified format, use the Description fields.To open a downloaded file in Microsoft Excel if it's not in
.xlsx
format, do the following to avoid encoding issues:
After creating and uploading your product catalog, impact.com processes the file for errors. Errors can affect the availability of your catalog to partners as detailed in the following scenarios:
Scenario | Possible reason |
---|---|
Catalog not made accessible at all |
|
Full catalog made accessible |
|
Specific records excluded |
|
Error Message | Meaning |
---|---|
No catalog found for the request. Check if the file name of uploaded file is the same as the one registered with the catalog | The uploaded file's name doesn't match the name you provided in the Upload Method field when creating the catalog. |
No attributes present in the catalog file | The catalog file is empty. |
Catalog item with ID occurs more than once in the catalog, and those after the first will be ignored | There are duplicate product IDs in the catalog. |
Record '1' has an error: (line 1) invalid char between encapsulated token and delimiter | Your delimited file contains invalid use of double quotes. Double quotes within a field's content must be replaced with 2 double quotes. E.g.: |
(startline 1) EOF reached before encapsulated token finished | Your delimited file contains an opening double quote and a new line prior to the closing of the quotes. |
Error parsing (catalog type) field: with value: (field) | The product field value cannot be accepted. |
Record (recordNumber) has an error: The number of delimited values (FieldsLength) does not match the expected (ColumnNamesLength) | The number of record fields does not match the number of column names in your delimited catalog. |
No valid records were found in the catalog file | Your catalog has no records. |
More than 10% of the records in the file had errors | More than 10% of records in your catalog records have errors and the file cannot be processed. |
To receive email notifications regarding product catalog upload failures, do the following:
From the left navigation bar, select [Notifications] → [Settings].
Under the Technical section, select [Edit] Catalog Uploads.
From the [Drop-down menu], select the notification cadence that suits you.
Select Save.