Use the Messages feature to quickly and easily communicate with both your potential brands and brands you're already partnered with. The feature offers you a range of uses, such as streamlining your onboarding with a brand, contacting a brand about special arrangements, resolving issues, and more.
Refer to the Messaging Terms of Use in your account profile window to ensure that you stay within impact.com’s messaging guidelines:
Messages can be found in 2 places:
In the bottom-right corner of your screen, select
[Chat].A slide-up will appear, letting you Start Conversation with any brand you select.
From the left navigation bar, select
[Chat].On the Inbox screen, select New Message and use the
[Search] option on the right to find the brand with which you want to chat.
Messages you receive will appear in both your
[Chat] widget and your Inbox.
Continue the conversations you've left off by clicking into an existing message thread.
To start a thread with a different brand, select
[Edit] and search for the brand.You can also attach files to your messages by selecting
[Attach]. The following file types are supported:CSV
PDF
JPEG
PNG
GIF
You can manually mark a message thread as Unread or Spam:
On the
[Chat] widget, open up a thread and select 
[More].Select Mark as unread to reset the message notification.
Select Move to spam to no longer receive notifications from the message thread.
On the Inbox screen, open up a thread and, from the top of the screen:
Select
[Mail] to mark the message as unread and reset the message notification.Select
[Exclamation] to mark the message as spam and no longer receive notifications from the thread.
On the
[Chat] widget, search for a specific message thread by inputting a keyword from the brand/program's name in the search bar:
On the Inbox screen:
You can search for a specific message thread by inputting a keyword from the brand/program's name in the search bar on the left.
Alternatively, use the
[Filters] to surface programs based on your Relationship status with the brand and the thread's message Status.
To configure business hours or set yourself as offline, you need to work on the Inbox screen.
In the upper-left of your inbox screen, select
[Settings].Select
[Toggle on] Business Hours.Use the drop-downs to set your business hours, outside of which your account will appear Offline.
By default, your account will appear Online 24/7.
Optionally, input an Away Message to inform brands when you'll be back.
Use the Messages feature to quickly and easily communicate with both your potential brands and brands you're already partnered with. The feature offers you a range of uses, such as streamlining your onboarding with a brand, contacting a brand about special arrangements, resolving issues, and more.
You can create a new message thread from the Inbox screen or a brand's Brand Details:
On the Inbox screen, in the upper-right corner, select
[Add] or New Message.On the New message screen, use the
[Search] and [Filter] options to find the brand with which you want to start chatting.To attach files, select
[Attach]. See the Supported attachments reference below to learn which file types are accepted.
On the Brand Details screen, under the description, select
[Chat].To attach files, select
[Attach]. See the Supported attachments reference below to learn which file types are accepted.
