Use the Messages feature to quickly and easily communicate with both the managers of the programs you have joined and programs you'd like to join. The feature offers you a range of uses, such as streamlining your onboarding with a program, contacting a brand about special arrangements, resolving issues, and more.
You can access Messages in 2 ways:
In the lower-right corner of your screen, select
[Chat].A slide-up will appear, letting you start a conversation with the manager of any program you select.
From the left navigation bar (or the top navigation bar for Creators), select
[Chat].On the Inbox screen, select
[Compose] and use the 
[Search] option on the right to find a program with whose manager you want to chat.
Messages you receive will appear in both your
[Chat] widget and your Inbox.Continue the conversations you've left off by selecting an existing message thread.
To start a thread with a different program, select
[Compose] and search for the program.You can also attach files to your messages by selecting
[Attach]. The following file types are supported:CSV
PDF
JPEG
PNG
GIF
You can manually mark a message thread as Unread or Spam:
On the
[Chat] widget, open up a thread and select 
[More].Select Mark as unread to reset the message notification.
Select Move to spam to no longer receive notifications from the message thread.
On the Inbox screen, open up a thread and, from the top of the screen:
Select
[Mail] to mark the message as unread and reset the message notification.Select
[Exclamation] to mark the message as spam and no longer receive notifications from the thread.
On the
[Chat] widget, search for a specific message thread by inputting a keyword from the program's name in the search bar.On the Inbox screen:
You can search for a specific message thread by inputting a keyword from the program's name in the search bar on the left.
Alternatively, use the
[Filters] to surface programs based on your Relationship status with the program and the thread's message Status.
To configure business hours or set yourself as offline, you need to work on the Inbox screen.
In the upper-left of your inbox screen, select
[Settings].Select
[Toggle on] Business Hours.Use the drop-downs to set your business hours, outside of which your account will appear Offline.
By default, your account will appear Online 24/7.
Optionally, input an Away Message to inform brands when you'll be back.
