The Fuel Tank feature streamlines the process of handing out rewards using unique coupon codes. Your program participants can redeem these codes for discounts, credits, and other reward types. For more information, see Fuel Tank Rewards Explained.
Fuel Tank rewards can be set up as program-specific rewards or as rewards that can be reused across multiple programs. We recommend setting up a reusable reward in the Reward Catalog.
From the left navigation menu, select Rewards → Catalog.
Select Create Reward.
Name the reward.
Select the Fuel Tank reward type.
Use the Fuel tank type dropdown list to choose a discount or credit reward.
[Toggle on] the Reward expiry option if you want to set the reward for a specified time period. Once the time elapses, the reward will expire and no longer be valid.
[Toggle on] the Reward pending duration option if you want to set a time buffer for potential retractions.
For example, you want to set a date for a return period to ensure the rewards are only given out once the return period ends.
[Toggle on] the Sync to e-commerce platform option to automatically generate single-use codes in Shopify when you upload codes to impact.com.
Set a discount percent, or credit amount and reward unit.
Choose whether the Fuel Tank reward is Verified access or Instant access.
Select Create reward.
For Fuel Tank rewards to work, you'll need to supply unique coupon codes. You can generate the codes with many ecommerce platforms, or create them yourself as follows:
From the left navigation menu, select Rewards → Code Manager.
On the Code Manager screen, hover over the Fuel Tank reward for which you want to upload coupon codes, and select Upload Codes.
Select Choose a file... and upload a file from your device containing your unique coupon codes.
impact.com recommends editing a copy of this downloadable sample .CSV file as a starting point, although you can also upload your own
.xlsx
,.ods
,.tsv
, or.txt
file (newline-separated only).
Your file should abide by the following guidelines:
All codes you want to import should be in the same column and be the only contents of that column.
Each code may contain up to 64 characters. Any combinations of these characters are allowed:
Capital and lowercase letters A-Z
Numbers 0-9
Hyphen ( - )
Underscore ( _ )
If your file has multiple columns, you can Select a data column in the righthand panel to indicate which column contains your coupon codes.
View the preview to see which coupon codes the system deems invalid, if any.
In the lefthand panel, select whether you want the coupon codes in your file to Replace any pre-existing codes, or whether you'd like to Add them to any pre-existing codes.
Select Upload.
Optionally, select View Codes to manage coupon codes.
Once you've uploaded your coupon codes, select View Codes in the pop-up modal.
This will take you to the View Codes screen.
Below the page title, you can Search for a specific coupon code by name or use the drop-down menus to filter for codes by program or their status (i.e., whether the codes have been used yet or not).
To delete unwanted codes, select the
[Unchecked box] in the relevant rows and then Delete.
The Code Manager screen or View Codes screen shows how many codes were uploaded and out of the total uploads how many were synced to Shopify.
Note: The syncing of your rewards codes from Advocate to Shopify only happens after you upload the codes to Advocate. This process can take some time and we advise you to check back for errors if anything happens.
On this screen you'll find a list of coupon codes and information about them.
From the left navigation menu, select Rewards → Code Manager.
Find the relevant code and view the data in the far left Codes Available column to see whether it is synced with an e-commerce store.
See the Code Manager reference table below for further information.
Column
Description
Name
This displays the name of the rewards code. This is the name you chose when creating the code.
Type
This displays the type of rewards code offered, e.g.
PCT_DISCOUNT
(percentage discount code)Value
This field displays the total value of the code in either percentage discounted or value in currency.
Code Available
This field indicates the number of codes uploaded and out of the total uploads how many of them were synced to Shopify.
On this screen you can view your available referred coupon codes, you can sort by the program the code is associated with, whether the codes have been used, or search for specific codes by name.
From the left navigation menu, select Rewards → Code Manager.
Hover your cursor over the rewards code you want to view and select Manage.
This will take you to the View Codes screen which lists all the various coupon codes generated under that rewards code name.
See the View Codes reference table for more information.
Column
Description
Code
This field displays the coupon code used, e.g.
DISCOUNT123
Date rewarded
This is the date on which the code was rewarded to the user/customer.
Date uploaded
This is the date the code was generated and uploaded to the system.
Rewarded to
This field indicated who the recipient of the code was and to which email address it was sent to.
Value
This field indicates the value of the code in a percentage discount or currency amount.
Sync status
This field indicates whether the code has been synced to Spotify. It provides information on whether the sync with Shopify was Synced, Failed, or is Pending.
Old codes that were uploaded before the sync was turned on will have a
-
in the Sync status column.To turn on Sync to e-commerce platform, see step 8 of the Create a Fuel Tank reward section above.
You can delete rewards codes you have generated, including codes synced with Shopify.
Note: To delete codes synced to Shopify, you'll need to delete the codes via your impact.com advocate account as well as on your Shopify account.