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Manage Tracking Link Visibility

By default, your active partners can view tracking links and use the Create a Link widget on their dashboard to create new tracking links that forward visitors to your landing page (or deep link to a specific page, if enabled).

Tracking link visibility settings

  • Both of the steps below should be configured to the same setting—if one option is disabled and the other is enabled, partners will not be able to create or use tracking links.

1. Configure Create a Link widget for partners
  1. From the left navigation bar, select ellipsis-v-solid.svg [Menu] → Settings.

  2. In the left column, under Branding, select Partner Console Branding.

  3. Locate Dashboard Tracking Link Generator.

  4. Select toggle-on-solid.svg [Toggle on] Allow partners to generate tracking link from their dashboard to enable or disable this setting.

  5. Select Save.

    Screenshot_2023-09-22_at_4_22_20_PM.png
2. Configure tracking link visibility for your program
  1. From the left navigation bar, select ellipsis-v-solid.svg [Menu] → Settings.

  2. Under the right column, under General, select Ad Settings.

  3. In the Ad Types section, locate Online Tracking Link and select or deselect the check-square-solid__2_.svg [Checkbox] to enable or disable this setting.

  4. Select Save.

    2.png

Deep linking settings

1. Configure deep linking for your program

Warning: If Deep Linking is already enabled, we highly recommend that you do not disable this setting. Disabling deep linking can affect your program and change your Marketplace Listing for partners.

  1. From the left navigation bar, select ellipsis-v-solid.svg [Menu] → Settings.

  2. Under the right column, under Tracking, select Gateway.

  3. Select Deep Linking and toggle-on-solid.svg [Toggle] Allow Partners to deep link to specific pages on my site to enable or disable this setting.

  4. Select Save.

    3.png
2. Configure specific deep linking to specific pages
  1. In the left navigation menu, select engage-icon__v69b8313.svg [Engage]Content → Ads.

  2. Locate Online Tracking Link from the list of ads and select Update.

  3. Select Deep Linking and toggle-on-solid.svg [Toggle] Support Partners linking to specific pages to enable or disable this setting.

  4. Select Save.

    4.jpg

Note: If you want to configure deep linking for specific ads, refer to the Deep link an Ad article.

Common configurations

No tracking links

Partners cannot generate tracking links for your program at all:

  • Set Create a Link to Disabled/Off.

  • Set Online Tracking Links to Disabled/Off.

  • In Gateway Tracking Settings, set Deep Linking to Disabled/Off.

  • In Online Tracking Links, set Support Partners linking to specific pages to Disabled/Off.

Link to landing page only

Partners can generate tracking links to only your default landing page:

  • Set Create a Link to Enabled/On.

  • Set Online Tracking Links to Enabled/On.

  • In Gateway Tracking Settings, set Deep Linking to Disabled/Off.

  • In Online Tracking Links, set Support Partners linking to specific pages to Disabled/Off.

Link to all pages

Partners can generate tracking links to your default landing page and other pages on your website (e.g., your product listing):

  • Set Create a Link to Enabled/On.

  • Set Online Tracking Links to Enabled/On.

  • In Gateway Tracking Settings, set Deep Linking to Enabled/On.

  • In Online Tracking Links, set Support Partners linking to specific pages to Enabled/On.

Troubleshooting

Malformed links

A partner may see the following error message when opening an invalid tracking link:

Error: The link you clicked on is malformed. Contact the editor of the originating page.

  1. From your left navigation bar, select ellipsis-v-solid.svg [Menu] → Settings.

  2. In the right column, under Tracking, select Gateway.

  3. Ensure that Allow Partners to deep link to specific pages on my site is enabled.

  4. Ensure that you have specified the base domains to which partners may deep link.

    • Multiple domains must be comma-separated — ensure that there are no spaces.

    • Use a wildcard character as needed. E.g., yoursite.* / *.yoursite

  5. From your left navigation bar, select ellipsis-v-solid.svg [Menu] → Settings.

  6. In the right column, under Technical, select Blocking & Redirect.

  7. Ensure that there are no block routing rules set up that are causing the error.

Expired links

A partner may see the following error message when opening an expired tracking link:

Error: The link you clicked on has expired. We apologize for any inconvenience.

This message occurs when the link has expired for the partner—meaning that the partner is on the program's denylist. If you wish to remove the partner from the denylist, contact support.

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