Help Center

| Submit or View Help Requests | Developer Docs |

View desktop instructions
View mobile app instructions
Sign In to impact.com's Mobile App

Important: The impact.com mobile app can only be downloaded on mobile devices or tablets, and is only compatible with Android 7.0 and later & iOS 16.0 and later.

impact.com's mobile app allows you to perform various tasks such as managing program invites, generating product links, and viewing reports. Only partner accounts that have joined the marketplace and have been approved, can access the app. Brand and agency users will need to access their accounts via the desktop platform.

Dijah_s_help_doc_diagrams.png

Install the app and sign in

If you already have an impact.com partner account that is marketplace-approved, then you should be able to install the app and sign in immediately.

  1. Locate impact.com's mobile app on the app-store-ios.svg [App Store].

    • Do this by following this link, or scanning the QR code on your mobile device:

      IMG_7355__1_.jpg
  2. Select Get.

  3. Once the installation is complete, Open the app. You will be taken to a login screen.

  4. Enter the Username and Password of your existing partner account or choose one of the Single Sign-On options provided.

  5. Select Sign In.

    Screenshot_2023-08-29_at_3_57_33_PM.png

Why can't I log in?

There are certain instances when users will find themselves unable to log in to the mobile app. These instances are listed below:

Instance

Explanation

Account not valid

The account with which you are trying to log in may be a new account and not yet have been approved or verified by impact.com. You can wait 72 hours or log in with a different account.

Account is not a partner account

impact.com's mobile app does not support the brand or agency account experience at this time. Please use the desktop platform instead.

Partner is not joined to Marketplace

Your Marketplace status is not Active. You can become active by driving an Action or Commission. Learn more.

impact.com application declined

Your application to join impact.com may be declined for a number of reasons. You will receive an email from impact.com stating a reason for the declination.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.