Review Reversed Actions

Published on: Thu, 13 Apr, 2023 at 5:58 AM | Updated on: Fri, 14 Apr, 2023 at 2:05 AM

Actions can be reversed or modified before they lock, so if an item is returned or if an order is canceled, impact.com makes it easy to reverse or modify the details of the order to adjust the payout to the media partner accordingly.

Find out how to:

Filter and download the reversed actions list
Restore reversed actions

Filter & download reversed actions list

Use the buttons at the top of the main window to select different filters that will sort the list. When you've configured the filters you want, select [Search] for them to take effect.

Base Filters

Partner	Filter actions based on the partner who generated it.
Event Type	Filter actions based on event type.
OID	Filter actions based on the order ID (OID) of the action.
Action ID	Filter actions based on the Action ID.

Additional Filters

See additional filters by selecting [Add].

Shared ID	View the `SharedID` of the action, if applicable.
Date Range	View actions over a specified date range.
Promo Code	View the promo code used, if applicable.
Status Detail	View the status detail of the action, if applicable.

Download list

At the bottom of the list, select [Download] to download the list as a CSV file.

Restore reversed actions

To restore a reversed action back to a valid pending state, select Approve in the Actions column to override the reversal. The action will now return to the Pending Payouts: Actions page, and will lock based on the contract terms established with the partner.