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Confirm Your Returns Processing Method

The exact method for your account was configured during onboarding — to verify which method you use, follow the steps below.

  1. From the left navigation menu, select [Menu] → Settings.

  2. In the right column, go to the Tracking section and select Event Types.

  3. Find your event type in the list and select [More]→ View / Edit.

  4. Select Returns Processing.

  5. The radio dial selected will indicate your account's return processing method:

    Upload file to system FTP server: emails the account owner with unique credentials to an FTP server where you can upload a .CSV/.XML file with your action modification and reversals. If you need your credentials resent, select Email FTP Username and Password. If you haven't received your credentials, contact support.

    Pull file from your own FTP server:

    You can provide connection details and credentials to your own FTP server that can use to connect and pull your batch .csv or .xml modifications and reversals file. will attempt to pull this file every 4 hours. If you don't already have an FTP server configured, we recommend using the upload or email option.

    Email file to system SMTP server: provides a unique email address to which you can send your batch modifications and reversals file as an attachment, which is displayed here. You can add this unique email address as a contact in your email provider.

  6. When you're done, select Cancel to ensure you don't make any accidental changes.

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