We’ve gathered some common user questions and grouped them below for your convenience.
Help Center
-
I'm a Brand
- Getting Started
-
Account Administration
-
Account Settings
- Notifications
- Account Users
- Send Data to impact.com
- Subscription Add-Ons
- Account Management
- Enable & View Data Feeds
- Manage Technical Settings
- Customize Your impact.com Branding
- Manage Tasks
- Get Brand API Access & Credentials
- Create Custom Partner Sign Up Terms for Brands
- Partner Test Accounts for Brands
- Create a Partner Integration
- Program Settings
-
Account Settings
- Platform Features
- Performance Program
-
Creator Program
-
Working with Creators
- Extended Search for Creator
- Social Listening
- Recruit Creators
- Manage Your Creators
- Manage & View Your Hired Creators' Content
- Add Labels to Your Hired Creators' Content
- Create Promo Codes for Hired Creators
- Increase Your Creators' Compensation as a Brand
- View a Creator's Profile
- Generate Campaign Tracking Links on Behalf of Creators
-
Creator Campaigns for Brands
- Creator Campaign Manager Explained
- Configure a Creator Campaign
- Duplicate a Creator Campaign
- Manage Creator Campaign Applicants
- Review Creator Campaign Tasks as a Brand
- Add or Remove Creator Campaign Tasks as a Brand
- Manage Creator Campaign Payments
- Check Your Hired Creators' Performance
- Submit Campaign Tasks on Behalf of Your Hired Creators
- Configure Shopify Product Gifting for your Creator Campaign
- Boost Creator Content with TikTok Spark Ads
- Content Rights For Creator Campaigns Explained
- Manage your Creator Campaigns
- Customize a Creator's Statement of Work
- Manage Creator Campaign Gifting Orders
- Creator Reports
- Protect and Monitor Your Creator Program
- Top Creator Questions for Brands
- Creator Program Explained
-
Working with Creators
-
Advocate Program
- Getting Started with Advocate
- Advocate Program Settings
-
Manage Advocate Participants
- Custom & Calculated Fields
- W-9 Tax Compliance
- Referrals & Events
- Advocate Participant Profiles Explained
- Filter & Manage Advocate Participants
- Manage Advocate User Segments
- Add an Individual Participant, Reward, or Referral
- Import Advocate Participants in Bulk
- Delete Participants from Your Advocate Program
- Conversion Retraction Explained
-
Manage Advocate Participant Experiences
- Email Experiences
- Microsite Experiences
- Widget Experiences
- Introduction to Participant Experiences
- Widget & Microsite Statistics Explained
- Message Links Explained
- Set up a Domain for Advocate
- Assign Vanity Share Links or Referral Codes
- Advocate Program Sharing Options
- Widget & Microsite Components Explained
- Component Libraries Explained
- Edit Your Widget or Microsite HTML for Advocate
- Install Custom NPM Packages for Advocate
- Set Up a Leaderboard
- Leaderboards Explained
- Advocate Rewards
- Advocate Reporting & Analytics
- Protect Your Advocate Program
- Best Practices for Referral Programs
- Branded Portal Configuration
-
Partnership Lifecycle
- Welcome to the Partnership Life Cycle
- Discover & Recruit Partners
- Handle Contracts & Pay Partners
- Track Partner-Driven Events
- Review your Tracking Setup
- Engage with Your Partners
- Protect & Monitor Your Program
- Types of Performance Fraud
- Optimize and Grow Your Program
- Contracts & Payments Best Practices
- Technical Integration Guides
- Partnership Strategies
-
I'm a Partner
- Getting Started
-
Account Management
-
Account Settings
- User Management
- Account Management
- Connect Media Properties
- Notification Settings
- Manage 2FA for Partner Accounts
- Manage Tasks as a Partner
- How Can I Merge My impact.com Partner Accounts?
- How Do I Change My Company Name or Website as a Partner?
- Search Monitoring Violations for Partners
- Create & Manage Connections for Partners
- How Can I Transfer Ownership of My impact.com Partner Account?
- Partner Frequently Asked Questions
- How Do I Enable API Access as a Partner?
- impact.com API Explained for Partners
-
Account Settings
-
Platform Features
- Dashboard
- Working with Brands
-
Reporting
- Report Management
- Performance Reports
- Contract History Reports
- Performance Reports for Creators
- Click Reports
- Campaign Dashboard Report for Partners
- Advanced Action Listing Report for Partners
- Advertiser Contact List Report for Partners
- Pending Contracts Report for Partners
- Enable Role-Based Reports for Partner Users
- Declined Insertion Orders Report for Partners
- All Reports Available to Partners
- Report Action Status Descriptions Explained for Partners
- Action Listing based on Clearing Date Report For Partners
- Promo/Discount Ad Feed Report for Partners
- Partner Benchmarking
- Other Earnings Report
- Action Listing for a Paystub Report for Partners
- Partnered Brand Implementation Types Report
- Marketing Content
- Finance
- Tracking
- Action Management
-
Campaigns
- Performance Campaigns
-
Creator Campaigns
- Campaigns Explained for Creators
- View Your Received Creator Campaign Payments
- Manage Campaign Tasks as a Creator
- Join Creator Campaigns
- Upload & Submit Campaign Tasks & Social Metrics as a Creator
- Redeem Your Products as a Creator
- Generate Tracking Links for Campaign Tasks as a Creator
- Submit a TikTok Deliverable
- Add Links to Your TikTok Videos
- impact.com Mobile App
-
I'm an Agency
- Dashboard
- Brand and Partner Management
- Reports
-
Finance
- impact.com Starter Agency Edition Billing Explained
- Deposit Funds into Your Account as an Agency
- Manage Document Settings as an Agency
- Manage Invoice Settings as an Agency
- Make an ACH Payment as an Agency
- Set Up Automatic Payments as an Agency
- Finance Settings Overview for Agencies
- impact.com Fees Explained for Agencies
- Account Settings
-
Other
-
Reference Documentation
- Foreign Exchange Fees Explained
- impact.com Error Codes Reference
- Two-Factor Authentication FAQs
- Enable User-Level Two-Factor Authentication
- Log in with Two-Factor Authentication
- Reset Your Authenticator App for 2FA
- Get Help & Support
- impact.com Data Retention
- impact.com vs. Google Analytics - Discrepancy Factors
- Generate a HAR File
- GA4 & impact.com Tracking — What You Need to Know
- Supported Currencies & Timezones
- Migrate Your Performance or Partner Program onto impact.com
- Incidents & System Health Status
- Google Ads & impact.com Tracking
- Keep Your Access Tokens Secure
- Other Products
-
Reference Documentation