Pending actions are any actions that are still waiting for the action locking date to arrive. Once an action is locked, the payment will move from Pending to Locked under Balance. After an action locks, payouts are released according to the payout scheduling term specified within the contract if the payout meets a minimum payment threshold.
From the top navigation bar, select Balance → Pending Actions.
Here you'll see the Pending Actions report, which shows all of your actions that have tracked, but haven't locked yet.
Take note of the most important columns:
- Action Earnings
This is amount that you've earned for driving this action, and will payout on the Scheduled Clearing Date.
- Lock Date
This is the date that the action will lock, and your payout for the action is no longer pending.
- Action ID
Select the linked Action ID to view details for the action—including the Scheduled Clearing Date. Once an action locks, this date is when you should receive your payout.
- Action Date
This is the date when the action occurerd and was tracked by impact.com.
In the top column of the report, you can select different tabs to view other action types:
Shows actions that have been reversed and have not been locked. Reversed actions can occur from, among others, invalid customer information, fraudulent customer behavior, or returned items.
- Outside of Terms
These are actions that fall outside the limits (e.g., a monthly action amount limit) of your contract with the brand. Unless these actions are manually approved by the Brand, these are not payable actions.
- Advertiser Return Request
When creating a template term, an Advertiser may set terms that allow their partners to review proposed returns and accept them. The action becomes reversed when the Partner approves the return request.
Action locking dates and payout scheduling dates are always available to view in your contract with a brand.
From the left navigation bar, select [Search] and search My Brands. Select the My Brands option under Screens.
From the second from the top navigation menu, select My Brands.
Select the brand you would like to view the action lock or payment schedule for.
From the drop-down menu, select View and Manage Contract.
On the left under Sale, find Action Locking or Payment Scheduling.
You can also view the action locking date and payout scheduling date for a particular pending action.
From the top navigation menu, select Balance → Pending Actions.
To search for a particular Brand’s pending actions, select that brand from the Brand drop-down menu.
To search for a particular pending action by its action ID, enter the action ID to the right of the Brand drop-down menu.
Under the action ID column, select the action ID for the pending action you would like to view the action locking date and payment scheduling date for.