This FAQ guide covers some common questions about product gifting, a type of compensation method for creators. Learn how to set up product gifting compensation in your creator campaign.
Yes, you can. However, if you didn’t configure your product catalog (whether through your Shopify integration or your impact.com product catalog) at the time of setting up and publishing your campaign, your hired creators won’t see product gifting tasks. To rectify this, remove and re-add creators to your campaign once you’ve configured your product catalog.
Yes, you can do this by inviting partners to your creator campaign.
No, but brands using the product gifting compensation type without an eCommerce integration will have to manually update their order fulfillment statuses.
Yes, you can. Consider the following scenario: You launched a creator campaign with product gifting but only configured your product catalog after publishing. To stay on schedule, you manually gifted some creators outside the platform. To manage these specific creators, you could do one of the following:
Send them customized campaign invites that exclude the product gifting task entirely.
Create a separate campaign without a product gifting task defined to manage them.
Remove the product gifting task for those specific creators.
No, you’ll have to manually fulfill orders using our bulk fulfill method. See Review gifting orders.
Creator complaints such as shipment issues and product returns should be handled on a case-by-case basis. As the logistics for Shopify products are managed on the Shopify platform and impact.com has no in-platform functionality to manage disputes, impact.com recommends that you use the Messaging feature to work directly with the creator to resolve issues.
No, but if you use the Shopify integration, Shopify records returns of gifted products.
If you use the Shopify integration, you can track your product gifting history using the Advanced Action Listing Report. Use the Action Type filter to filter for Gift.