# Send a Message to a Partner

<a href="https://pxa.impact.com/student/activity/1087847?sid=0c0e3e5c-54c9-4435-9bee-ebcdccb7f292&#x26;sid_i=0?utm_source=app.impact.com&#x26;utm_medium=owned-platform&#x26;utm_content=eng-250&#x26;utm_campaign=help-center" class="button primary">Take the PXA course</a>

Use *Messages* to quickly and easily communicate with your joined partners. This is a good way to resolve issues and communicate about future events.

{% hint style="warning" %}
**Important:** Refer to the [Messaging Terms of Use](https://impact.com/terms-of-use-messaging/?_gl=1*j1tga9*_ga*MTI3MTM3MzE1Ni4xNjUyNjkzMjk1*_ga_MDF55NMH0F*MTY2MjAyMTAzMC4zODAuMS4xNjYyMDIxMjk1LjAuMC4w*_ga_MHKLSZ6DR4*MTY2MjAyMTAzMC4zNzcuMS4xNjYyMDIxMjk1LjAuMC4w) in your account profile window to ensure you stay within impact.com’s messaging guidelines.
{% endhint %}

**Messaging permissions**

* You will need the **Messaging** account user permission to message partners. This permission is standard to the *Community Manager* and *Account Administrator* user roles, and can also be set as part of [custom roles](https://help.impact.com/brand/what-would-you-like-to-learn-about/account-administration/account-settings/invite-and-manage-users/understanding-user-management-as-a-brand).

#### Message partners

There are 2 ways you can message your partners:

<details>

<summary>Via your Partners screen</summary>

Learn how to [message prospective partners](https://help.impact.com/brand/what-would-you-like-to-learn-about/performance-program/recruiting-partners/prospective-partners/contact-a-prospect) and build your partnerships.

1. From the left navigation bar, select ![](https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-230534471fef5f40808e921e41ee44e4a06ded03%2Fe6cb9548999afdc1ed3ce4942e4cb5b45b5cecbd323267aac2a7cd1915fccc09.svg?alt=media) **\[Engage]** → **Partners** → **Partners**.
2. Hover your cursor over the partner you want to send a message to, then select ![](https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-8ec3e877b1397045c61d394485e72ac4d93120ee%2Fc6ddb46c637059f06e86c790a911217a9428f5c47b5efef046f90555e85b03cd.svg?alt=media) **\[More]** → **Message**.
3. Enter the message you would like to send your partner.
   * Optionally, you can ![](https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-8a8d53b8213cbc775f140da1793eae45e545aea1%2Fac7713ef448343c401b031417b972b0647df6d6717fca53b1ea458fe41eb4191.svg?alt=media) **\[Attach file]**. The following file types can be attached: CSV, PDF, JPEG, PNG, GIF.
   * All incoming and outgoing attachments are scanned for viruses.
4. Once you've enter your message and added your attachments, select **Send**.

   <div data-with-frame="true"><figure><img src="https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-4589c2427d14f6467ca1544adf24b90da0845270%2F717b62d2f284b2dd77b83d278ef890c18925970ced0df15dfa3860d75372bec6.png?alt=media" alt=""><figcaption></figcaption></figure></div>

</details>

<details>

<summary>Via your Inbox</summary>

Messaging your partners can be easier directly from your *Inbox*.

Learn how to [manage your inbox as a brand](https://help.impact.com/brand/what-would-you-like-to-learn-about/platform-features/reach-out-to-partners/messaging/manage-your-inbox-as-a-brand) and how to filter by specific partner relationship statuses and more.

1. In the top navigation bar, select ![](https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-7ecf5df45e06e6b7c09769b367898e68ee4a5e7c%2F51f34bf8e6da338f17712db1b36aeebf2443b795ad441d16b8d60aaca6c3bc39.svg?alt=media) **\[Inbox]**.
2. In the search bar, find the partner you would like to message and select their name.
3. Enter the message you would like to send your partner.
   * Optionally, you can ![](https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-8a8d53b8213cbc775f140da1793eae45e545aea1%2Fac7713ef448343c401b031417b972b0647df6d6717fca53b1ea458fe41eb4191.svg?alt=media) **\[Attach file]**. The following file types can be attached: CSV, PDF, JPEG, PNG, GIF.
   * All incoming and outgoing attachments are scanned for viruses.
4. Once you've entered your message and added your attachments, select **Send**.

   <div data-with-frame="true"><figure><img src="https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-453056ee24d006f1e7b357e5c4a9cfa8f209f4fa%2Fd0504fb853d6d85dcbc1190b60ef1705e6d888dbf8c91cf6823c679e3a32a8cd.png?alt=media" alt=""><figcaption></figcaption></figure></div>

</details>


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