# Manage Creator Campaign Gifting Orders

Manage your gifting orders through the *Gifts* tab in the campaign manager. This tab is available only if you've [configured product gifting](https://help.impact.com/brand/what-would-you-like-to-learn-about/creator-program/creator-campaigns-for-brands/configure-product-gifting-for-your-creator-campaign) as a compensation model during campaign setup. Here, you can view product gifting order details such as the creator's shipping information, chosen products, and product variations like size, price, and color.

#### Find campaign gifting orders

1. From the left navigation bar, select ![](https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-230534471fef5f40808e921e41ee44e4a06ded03%2Fe6cb9548999afdc1ed3ce4942e4cb5b45b5cecbd323267aac2a7cd1915fccc09.svg?alt=media) **\[Engage] → Campaign Manager →** [**Creator**](https://app.impact.com/secure/advertiser/engage/campaigns/influencer-campaign-manager-flow.ihtml).
   * On the *Active* tab, you'll be able to view all your currently active campaigns.
2. Hover over a campaign that has product gifting configured and select **Manage Campaign**.
3. On your selected campaign's screen, select the **Gifts** tab.

   * To filter through gifting tasks, see the *Filter tasks* reference.

   <div data-with-frame="true"><figure><img src="https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-30784c195de62d84a2e48bce5b44c995821baf9a%2F1996fa4b4dfcca988c0657397df0c71f2bd74063dab40025e10d1bafb90ac1af.png?alt=media" alt=""><figcaption></figcaption></figure></div>

<details>

<summary>Filter tasks</summary>

| Filter               | Description                                                                                         |
| -------------------- | --------------------------------------------------------------------------------------------------- |
| All tasks            | All the tasks in this campaign.                                                                     |
| Not started          | Tasks that your creators have not yet started.                                                      |
| Awaiting your review | Tasks submitted by creators that require your review.                                               |
| Awaiting fulfillment | Completed tasks for which creators have placed product gift orders that are awaiting your approval. |
| Fulfilled            | Tasks for which creators have claimed their gifts and which you have approved.                      |
| Creator Name         | Use this search bar to search for creators by name, account ID, task name, or task ID.              |
| Creator              | Filter by the creator you're partnered with.                                                        |

</details>

#### Review gifting orders

{% hint style="info" %}
**Note:** You'll only be able to approve or reject gifting orders if you previously [configured your product gifting campaign](https://help.impact.com/brand/what-would-you-like-to-learn-about/creator-program/creator-campaigns-for-brands/configure-product-gifting-for-your-creator-campaign) to *require approval for selection*.
{% endhint %}

{% tabs %}
{% tab title="Approve Shopify gifting orders" %}
**Approve Shopify gifting orders**

Follow these steps if you have a Shopify integration and want to approve gifting orders:

1. From the left navigation bar, select ![](https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-230534471fef5f40808e921e41ee44e4a06ded03%2Fe6cb9548999afdc1ed3ce4942e4cb5b45b5cecbd323267aac2a7cd1915fccc09.svg?alt=media) **\[Engage] → Campaign Manager → Creator**.
   * On the *Active* tab, you'll be able to view all your currently active campaigns.
2. Hover over a campaign that has product gifting configured and select **Manage Campaign**.
3. On your selected campaign's screen, select the **Gifts** tab.
4. From the task status filter bar, select **Awaiting fulfillment**.
   * You will see all orders awaiting your approval.
5. Hover over an order and select **Review**.
6. In the slide-out that appears, review the creator's selected products and select **Approve** or **Reject**.
   * If rejected, the creator will be prompted to reselect products and await your approval a second time.
   * Once approved, the order will immediately be placed via your Shopify account and the order status will change to *Completed*.

**Finalize Shopify gifting orders**

Follow these steps to finalize your Shopify order.

1. To finalize the order, open your [Shopify account](https://accounts.shopify.com/lookup?rid=aa8ee5fc-e74c-4f6a-8c68-4f7c920477c3\&verify=1715240435-UsJ%2B0DZbjSpK63wD6sJFb1MRUi%2FCd798c%2Fg%2B%2Fhf3X6Y%3D) , and from the left navigation bar, select **Orders**.

   <div data-with-frame="true"><figure><img src="https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-7a060fec53a65e803e813b57077006729858e93b%2F89e246e5104af57b76b3db2d0af6d41fb710586b00f8ebe3c20a27595c14b4c3.png?alt=media" alt=""><figcaption></figcaption></figure></div>
2. Select **the order** you want to finalize.
   * The order will display `Activate @ Impact` in the *Customer* column and will be marked with a *Fulfillment status* of `Unfulfilled`.
3. Review the ordered products, select **Fulfil Items**, and then **Create shipping label**.
   * This will generate shipping information that you can track on your campaign manager on impact.com.
     {% endtab %}

{% tab title="Approve other gifting orders" %}
Follow these steps if you *don't* have a Shopify integration and want to approve your product gift orders manually:

1. From the left navigation bar, select ![](https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-230534471fef5f40808e921e41ee44e4a06ded03%2Fe6cb9548999afdc1ed3ce4942e4cb5b45b5cecbd323267aac2a7cd1915fccc09.svg?alt=media) **\[Engage] → Campaign Manager → Creator**.
   * On the *Active* tab, you'll be able to view all your currently active campaigns.
2. Hover over a campaign that has product gifting configured and select **Manage Campaign**.
3. On your selected campaign's screen, select the **Gifts** tab.
4. From the task status filter bar, select **Awaiting fulfillment**.
   * You will see all orders awaiting your approval.
5. Select **Export Orders**.
   * A .CSV file will download.
6. Fulfill these orders in your e-commerce solution.
7. Open the .CSV file in a spreadsheet and complete the following empty fields *without* removing the existing fields:

   * OrderId
   * Tracking Number (Optional)
   * Shipping Date (YYYY-MM-DD)
   * Fulfillment Status
     * The pre-filled value is `Unfulfilled`—update the value to `Fulfilled` or `F`.
     * If you decide to leave the order as `Unfulfilled`, the product gift will not update to `Approved`.

   ```programlisting
   Creator ID,Campaign ID,Product Name,Brand,Size,Color,Item Number,SKU,Price,Quantity,Selection Date,Shipping Name,Email,Shipping Address 1,Shipping Address 2,Shipping City,Shipping State/Province,Shipping Country,Shipping Zip,Shipping Phone,Fulfillment Status,Order ID,Tracking Number,Shipping Date
   5753340,1902,Women's Dress—black,ACME,XS,Black,39653964808453,6683701805317,102,1,2024-10-26,Brussel Sprout,,44 Hampton Avenue,Rossmore,Johannesburg,Gauteng,ZA,2092,,F,1111111,Xxxxxx,2025-02-05
   ```
8. Once fulfillment is updated in your internal system, select **Bulk Fulfill** to upload the new filled-in .CSV file and approve the order.
   * Once your file is uploaded, the order statuses will synchronize, keeping the orders current.
     {% endtab %}
     {% endtabs %}
