Understanding Partner Removals from the Marketplace

At impact.com, we’re committed to maintaining a trustworthy and compliant marketplace for all our users. We regularly review partners to ensure they adhere to the terms of our Master Program Agreement (MPA). When a partner is found to be in violation of our MPA, we may take action, which can include removing them from the impact.com marketplace.

What happens when a partner is removed?

You will be notified if a partner in your program has been removed from the marketplace. This is to ensure that you’re aware of the situation. Removal from the marketplace doesn’t automatically end your agreement with the partner. It is up to your discretion to determine whether you will continue to work with the partner or not.

Recommended actions for brands

impact.com recommends that you review your partnership with the partner in question and take any necessary action. Here are some actions you can take:

• Review the partnership — Carefully review your partnership agreement and the partner’s performance. Assess the value they bring to your program and the risks associated with continuing the partnership. For brands with access, use our Event Risk feature to investigate and monitor for suspicious activity.

• Check for compliance — Ensure the partner’s promotional methods and activities are in compliance with your brand’s guidelines and policies. For brands with access, our Protect feature set offers advanced monitoring tools that can automate much of this process.

• Decide on next steps — Based on your review of the partner, decide whether to continue the partnership or terminate the contract.