Note: Follow this link if you want to close your Starter Edition Account instead.
Before closing your account, follow these quick and easy steps:
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Step 1: Expire active contracts
To expire all active contracts at once, visit your My Partners screen.
From the left navigation menu, select [Engage] → Partners → Partners.
Just below the filters, select [Checked box] Select All → Contract → Expire.
On the Expire screen, configure the options, then select Expire.
Optionally, you may want to Withdraw All Switches to prevent contract switches and leave a Comment explaining that you intend to leave the impact.com platform.
Read the warning prompt carefully, then select I understand, continue to expire your partners' contracts.
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Step 2: Confirm that financial obligations are settled
Your account cannot be deactivated until all outstanding and pending fees are settled. You'll have to fund your account sufficiently to settle all fees before impact.com can deactivate your account.
If there is a remaining balance in your account after all your payments have been cleared, impact.com will refund you the difference. Complete the refund authorization form and attach it to a support ticket.
To view your pending payments, select [Engage] → Transactions → Pending Payouts → Actions.
On the Pending Payouts screen, settle the payout status of all pending actions by approving and rejecting actions as needed.
To view your account balance, from the top navigation bar, select your balance→ Overview.
Ensure that your existing balance covers the Required Funding amounts.
In the case of insufficient funds, you'll need to fund your account.
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Step 3: Delete product catalogs
From the left navigation bar, select [Engage] → Content → Products → Product Catalogs.
Hover your cursor over the Performance column at the end of the table, select [More] → Delete.
Repeat this step for each catalog until all your product catalogs have been deleted.
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Step 4: Request account closure
Once your account is cleared, you should wait for the last action locking date to pass and then submit a support ticket to request the closure of your account. Simply submit a support ticket detailing your request. impact.com will do a final review of your account before deactivating it.
Important: Closing an account is an irreversible action. None of your data will be retrievable once your account is deactivated.
Account closure FAQs
What happens with my contracts after my account closes?
When impact.com closes down your brand account, all your contracts with partners will expire, and any actions from the date of closure onward are rejected.
What happens with links after my account closes?
If you still have a promotional link posted anywhere on your partner media properties, and a customer clicks on that link, they should receive an error message stating the link is expired or be directed to a dead page. If the link is still active, no crediting or tracking will take place and the action will be rejected.
