# Message Your Brands on the Mobile App

Use the *Messages* feature to quickly and easily communicate with both your potential brands and brands you're already partnered with. The feature offers you a range of uses, such as streamlining your onboarding with a brand, contacting a brand about special arrangements, resolving issues, and more.

{% hint style="warning" %}
**Important:** Refer to impact.com's [Messaging Terms of Use](https://impact.com/terms-of-use-messaging/?_gl=1*j1tga9*_ga*MTI3MTM3MzE1Ni4xNjUyNjkzMjk1*_ga_MDF55NMH0F*MTY2MjAyMTAzMC4zODAuMS4xNjYyMDIxMjk1LjAuMC4w*_ga_MHKLSZ6DR4*MTY2MjAyMTAzMC4zNzcuMS4xNjYyMDIxMjk1LjAuMC4w) to ensure that you stay within messaging guidelines.
{% endhint %}

#### Find messages

Messages can be found in 2 places:

* You can locate your *Inbox* screen by selecting the ![](/files/HKrLr3lgA0MBOZEgTw7K) **\[Chat]** widget in the upper-right corner:

  <div data-with-frame="true"><figure><img src="/files/9HrgTFsJfUyrBGCEgu06" alt="" width="263"><figcaption></figcaption></figure></div>
* Alternatively, you can open a message thread between yourself and a brand under a brand's *Brand Details*:

  <div data-with-frame="true"><figure><img src="/files/YTFkujPvQrBMlPQep5Lu" alt="" width="288"><figcaption></figcaption></figure></div>

#### Create new messages

You can create a new message thread from the *Inbox* screen or a brand's *Brand Details*:

{% hint style="info" %}
**Note:** You'll only be able to initiate conversation with a brand if it has enabled you to do so.
{% endhint %}

* On the *Inbox* screen, in the upper-right corner, select ![](/files/rFEun329Sm696c6t6DlN) **\[Add]** or ![](/files/rFEun329Sm696c6t6DlN) **New Message**.

  * On the *New message* screen, use the ![](/files/UtRJFdjmzq4JXmuHsnuw) **\[Search]** to find the brand with which you want to start chatting.
  * To attach files, select ![](/files/rFEun329Sm696c6t6DlN) **\[Attach]**. See the *Supported attachments* reference below to learn which file types are accepted.

  <div data-with-frame="true"><figure><img src="/files/cu1yglYny4BT6Y9WhLBi" alt="" width="281"><figcaption></figcaption></figure></div>
* On the *Brand Details* screen, under the description, select ![](/files/HKrLr3lgA0MBOZEgTw7K) **\[Chat]**.

  * To attach files, select ![](/files/rFEun329Sm696c6t6DlN) **\[Attach]**. See the *Supported attachments* reference below to learn which file types are accepted.

  <div data-with-frame="true"><figure><img src="/files/YTFkujPvQrBMlPQep5Lu" alt="" width="288"><figcaption></figcaption></figure></div>

#### Supported attachments

You can attach the following file types to a message thread:

* CSV
* PDF
* JPEG
* PNG
* GIF


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