Review Social Monitoring Results

Social monitoring lets you see where on social media creators promote your business, and if any risks are associated with these posts. You can then decide whether or not to log a violation for creators to correct these posts.

Access social monitoring results

This feature is only accessible to specific impact.com editions or add-ons. Contact us to upgrade your account and get access!

1. From the left navigation bar, select [Protect] → Monitoring → Social.

2. Use the filters to find specific social reviews.

   

Filter reference

Filter	Description
Date Found/End Date	The date range of the reviewed posts you want to view.
Partner	Filter social reviews by creators.
Handle	Filter by a creator's handle.
Property
Policy	Filter social reviews by the specific social policy setup. There could be multiple policies set up to monitor for different compliance reasons. E.g., FTC Compliance or brand safety.
Issues	Filter by issue type found on the specific handle. Issues include unapproved terms, brand safety, or no disclosure found when one is expected.
Status	Filter by the status of the review record. The status is set to New by default but other statuses like Archive or handle Ignored can also be viewed.

Table reference

Column name	Description
Date found	The date on which the social review was found.
Property	The creator's social account.
Partner	The creator's name and social handle. Tip You can select the creator's name to view more information or propose terms.
Policy	The policy associated with the review.
Found	The number of posts and mentions for the date the social review(s) was found.
Issues	The number of issues found in the review.
Status	Shows the social review's status.

Review creator posts

1. On the Social main screen, hover over a post you want to view, then select View.

2. Use the filter to find a specific post if there is more than one post by the creator.

Post filters

Filter	Description
Search bar	Search for specific text in the post.
Date Found/End Date	The date range of the post.
Mentions	Filter for all posts with the specific mention selected.
Broken links	Filter for all posts with broken links.
Sponsored	Filter for all posts that are sponsored or not.

1. Once you've found the post you can view the post's details:

   • The post's image

     • Select the image to view the actual post in a new tab.

   • The post's content snippet

     • Hover over the content snippet to view the full post.

   • The number of mentions or broken links

   • The number of unapproved terms that you've configured in your policy and what they are

   • The number of brand safety categories configured in your policy and what they are

   • Sponsored

     • Whether the post is sponsored or not and if there is a disclosure.