Create a New Action Inquiry as a Partner

Use an action inquiry to report issues with tracked actions, such as orders not tracked correctly, incorrectly rejected actions, or payout discrepancies. This article explains how to create and submit inquiries individually or in bulk.

Create an action inquiry

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1. From the top navigation bar, select your balance.

2. From the [Drop-down menu], select Action Inquiries.

3. On the the right, select Create New Inquiry.

4. Fill out the fields using the Create new inquiry fields reference below for guidance.

Create new inquiry fields

Field name	Required	Description
Inquiry ID	No	Optionally, create an identifier for your action inquiry—this will be for your own reference. The field accepts numbers and letters.
Brand	Yes	Use the [Drop-down menu] to select the brand associated with this action inquiry.
Order Id	Yes	Input the order Id (OID) value associated with the action. This value can be found in the Action Listing report as the OID.
Sale Amount	Yes	Enter the transaction amount that was recorded for the order. You cannot create an action inquiry for any action exceeding a 5,000,000 Sale Amount. This numeric limit applies to all currencies.
Transaction Date	Yes	Enter the date on which the transaction for this action occurred by selecting one from the calendar.
Type	Yes	Use the [Drop-down menu] to select the type of action inquiry: • Order not tracked • Order tracked incorrectly • Order incorrectly rejected
Expected Payout	No	Optionally, enter the payout you expected to receive for driving the action.
Resolution Deadline	No	Optionally, enter a deadline for the brand by when this inquiry should be resolved.
Customer ID	No	If available, enter the SubId value of the customer, used to track the status of the inquiry.
Tracking Link	No	If available, enter the tracking link associated with this action.
Notes	No	Optionally, add any notes to offer context behind your action inquiry.

1. Select Save to submit your action inquiry to the brand.

Bulk import action inquiries as a partner

This feature is only accessible to specific impact.com editions or add-ons. Contact us to upgrade your account and get access!

1. From the top navigation bar, select your balance.

2. From the [Drop-down menu], select Action Inquiries.

3. On the Inquiries screen, in the upper-right, select Import Inquiries.

4. See the Upload Inquiries fields reference below to create an Excel file with your action inquiries.

   • Alternatively, use this template file.

Upload inquiries fields

Create an Excel file using the column names from the table below as each column's header.

Column	Type	Required	Description
Inquiry Id	String	No	Optionally, create an identifier for your action inquiry—this will be for your own reference. The field accepts numbers and letters.
Campaign Id	Integer	Yes	The brand's program identifier—search for My Brands to view the brands you work with, then select the relevant one from the list. In the pop-up, the number in gray next to their name is the Campaign Id.
Order Id	String	Yes	Input the order Id (OID) value associated with the action. This value can be found in the Action Listing report as the OID.
Sale Amount	Decimal(10,2)	Yes	Enter the transaction amount that was recorded for the order. You cannot create an action inquiry for any action exceeding a 5,000,000 Sale Amount. This numeric limit applies to all currencies.
Transaction Date	Date	Yes	Enter the date on which the transaction for this action took place in ISO 8601 format. Example: 2016-09-15T00:00:00+02:00
Type	String	Yes	Enter the reason for submitting the inquiry. Valid values: UNTRACKED, INCORRECT, or DECLINED.
Expected Payout	Decimal(10,2)	No	Optionally, enter the payout you expected to receive for driving the action.
Resolution Deadline	Date	No	Optionally, enter a deadline for the brand by when this inquiry should be resolved.
Customer Id	String	No	If available, enter the SubId value of the customer, used to track the status of the inquiry.
Tracking Link	String	No	If available, enter tracking link associated with the action.
Notes	String	No	Optionally, add any notes to offer context behind your action inquiry.

Note: You can leave values blank for any non-required values you want to omit. (For .csv files, you can do the same by leaving no space between commas.)

1. Upload your file and select Submit.

   

Excel file example

• The example below shows a sample action inquiry accepted by the system. To use this file as a template for your own action inquiries, get it here .

  Inquiry Id,Campaign Id,Order Id,Sale Amount,Transaction Date,Type,Expected Payout,Resolution Deadline,Customer Id,Tracking Link,Notes
  4E5F6G7,8882,1469099,207,2025-11-14T23:22:37+07:00,INCORRECT,210,2025-11-30T00:00:00+07:00,0874ZO,,This is a sample inquiry

  Note: The Tracking Link value is left blank in this example—you can do this for any non-required values you want to omit. (For .csv files, you can do the same by leaving no space between commas.)