> For the complete documentation index, see [llms.txt](https://help.impact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.impact.com/partner/zh/ni-xiang-liao-jie-shen-me/platform-features/tracking/why-was-my-order-not-tracked.md).

# 为什么我的订单没有被跟踪？

<a href="https://pxa.impact.com/student/activity/1099688?sid=0c0e3e5c-54c9-4435-9bee-ebcdccb7f292&#x26;sid_i=0?utm_source=app.impact.com&#x26;utm_medium=owned-platform&#x26;utm_content=part-lp-351&#x26;utm_campaign=help-center" class="button primary">参加 PXA 课程</a>

有时，你为某个品牌驱动的转化和订单不会立即出现在 impact.com 平台上。造成这种情况的原因可能有几个：

<table><thead><tr><th width="199.58984375">原因</th><th>说明</th></tr></thead><tbody><tr><td>跟踪延迟</td><td><p>根据品牌将已跟踪的转化上传到 impact.com 的方式，从转化发生到你在 impact.com 上看到它上线之间，可能会有轻微延迟。品牌可以选择通过以下任一方式跟踪你驱动的转化： <em>自动</em> 或 <em>手动</em>.</p><p>任何已跟踪的转化 <em>自动</em> 从转化完成到它出现在你的账户仪表板上，会有 2 小时以上的延迟。</p><p>对于任何已跟踪的转化 <em>手动</em>，impact.com 依赖品牌团队将这些转化上传到平台。由于这是一个手动流程，这里可以预期会有延迟。如果你的品牌是手动上传已跟踪的转化， <a href="/partner/zh/ni-xiang-liao-jie-shen-me/platform-features/working-with-brands/contacting-a-brand/access-brand-contact-information.md">请联系他们</a> 了解其上传时间表。</p></td></tr><tr><td>已撤销的转化</td><td>品牌可以撤销转化，使其不符合付款资格，并将其移至 impact.com 的其他区域。了解如何 <a href="/partner/zh/ni-xiang-liao-jie-shen-me/platform-features/action-management/reversed-actions-explained-for-partners.md">查看任何已撤销的转化</a>。你的合作品牌可能因多种原因撤销转化，例如产品被退回、用于购买产品的信用卡未能通过清算等。如果你发现你的合作品牌错误地撤销了一次转化，请提交一个 <a href="/partner/zh/ni-xiang-liao-jie-shen-me/platform-features/action-management/action-inquiries/manage-submitted-action-inquiries-as-a-partner.md">转化查询</a> 给品牌，以审核该转化不符合资格的原因。</td></tr><tr><td>不符合条款的转化</td><td>有时，你可能驱动了一次实际上超出你与该品牌合同条款的转化。在这种情况下，这些转化将无法获得付款，并可在 impact.com 的其他区域找到。了解如何查看 <a href="/partner/zh/ni-xiang-liao-jie-shen-me/platform-features/action-management/view-outside-of-terms-actions-as-a-partner.md">不符合条款的转化</a>.</td></tr></tbody></table>

## 如果我驱动了一次转化，但它没有显示，我该怎么办？

如果某次转化已经发生，但在 48 小时内仍未出现在平台上，请直接联系品牌，因为他们可能正在使用手动上传流程。联系品牌时，请提供订单 ID 以及你可获得的任何订单信息。如果你是忠诚度或返现合作伙伴，请创建一个 [转化查询](/partner/zh/ni-xiang-liao-jie-shen-me/platform-features/action-management/action-inquiries/manage-submitted-action-inquiries-as-a-partner.md).

了解如何 [联系品牌](/partner/zh/ni-xiang-liao-jie-shen-me/platform-features/working-with-brands/contacting-a-brand/access-brand-contact-information.md)。impact.com 对转化的视图与你看到的是一致的，因为你的合作品牌负责将其转化上传到平台。


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