> For the complete documentation index, see [llms.txt](https://help.impact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.impact.com/partner/zh/ni-xiang-liao-jie-shen-me/platform-features/tracking/why-was-my-order-not-tracked.md).

# 为什么我的订单没有被跟踪？

<a href="https://pxa.impact.com/student/activity/1099688?sid=0c0e3e5c-54c9-4435-9bee-ebcdccb7f292&#x26;sid_i=0?utm_source=app.impact.com&#x26;utm_medium=owned-platform&#x26;utm_content=part-lp-351&#x26;utm_campaign=help-center" class="button primary">参加 PXA 课程</a>

有时，你为某个品牌带来的行动和订单不会立即出现在 impact.com 平台上。出现这种情况可能有几个原因：

| 原因      | 说明                                                                                                                                                                                                                                                                                                                                                                                                                                    |
| ------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| 跟踪延迟    | <p>根据品牌向 impact.com 上传已追踪行动的方式，从行动发生到你在 impact.com 上看到其实时显示之间可能会有轻微延迟。品牌可以选择以以下任一方式追踪你带来的行动： <em>自动</em> 或 <em>手动</em>.</p><p>任何被追踪的行动 <em>自动</em> 从行动完成到出现在你的账户仪表板上之间会有 2 小时以上的延迟。</p><p>对于任何被追踪的行动 <em>手动</em>，impact.com 依赖品牌团队将行动上传到平台。由于这是一个手动流程，这里可能会出现延迟。如果你的品牌手动上传已追踪行动， <a href="/pages/76c0b08af747ac0011697a8a035e20a00c4f006f">请联系他们</a> 了解他们的上传时间安排。</p>                                                                 |
| 已撤销的行动  | 品牌可以撤销行动，使其不符合付款资格，并将其移至 impact.com 的其他区域。了解如何 [查看任何已撤销的行动](/partner/zh/ni-xiang-liao-jie-shen-me/platform-features/action-management/reversed-actions-explained-for-partners.md)。你的合作品牌可以因各种原因撤销行动，例如商品被退回、用于购买商品的信用卡未能通过扣款，等等。如果你发现你的合作品牌错误地撤销了某项行动，请提交一个 [行动查询](/partner/zh/ni-xiang-liao-jie-shen-me/platform-features/action-management/action-inquiries/manage-submitted-action-inquiries-as-a-partner.md) 给该品牌，以审核该行动的不符合资格状态。 |
| 超出条款的行动 | 有时，你带来的某项行动实际上超出了你与该品牌合同条款的范围。在这种情况下，这些行动将不予支付，并可在 impact.com 的其他区域中找到。了解如何查看 [超出条款的行动](/partner/zh/ni-xiang-liao-jie-shen-me/platform-features/action-management/view-outside-of-terms-actions-as-a-partner.md).                                                                                                                                                                                                                     |

#### 如果我带来了一项行动，但它没有显示，我该怎么办？

如果某项行动已发生，但在 48 小时内仍未出现在平台上，请直接联系品牌，因为他们可能正在使用手动上传流程。联系品牌时，请提供订单 ID 以及你可获得的任何订单信息。如果你是忠诚度或返现合作伙伴，请创建一个 [行动查询](/partner/zh/ni-xiang-liao-jie-shen-me/platform-features/action-management/action-inquiries/manage-submitted-action-inquiries-as-a-partner.md).

了解如何 [联系品牌](/partner/zh/ni-xiang-liao-jie-shen-me/platform-features/working-with-brands/contacting-a-brand/access-brand-contact-information.md)。impact.com 看到的行动视图与你相同，因为你的合作品牌负责将其行动上传到平台。


---

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