> For the complete documentation index, see [llms.txt](https://help.impact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.impact.com/partner/zh/ni-xiang-liao-jie-shen-me/platform-features/ask-impact/use-the-ask-impact-support-tab.md).
# 使用 ask impact 支持选项卡
该 *询问 impact.com* 支持选项卡为您提供多个渠道来获取帮助、分享反馈并访问文档。它被设计为一个自助服务中心，会根据您的需求显示合适的资源。
1. 在右下角，选择  ***询问 impact.com*** 图标以开始对话。
* 如果您没有看到  ***询问 impact.com*** 图标，请检查 *询问 impact.com* 是否 [已为您的账户启用](/partner/zh/ni-xiang-liao-jie-shen-me/platform-features/ask-impact/how-to-enable-and-disable-ask-impact.md).
2. 在 *询问 impact.com* 实时聊天的右上角，选择  **支持** 以查看支持选项卡。
支持选项卡包含以下 5 个部分：
联系我们
该 *联系我们* 部分位于 *支持选项卡*的顶部。当您通过自助服务资源找不到所需内容时，请使用它。
有 2 种联系方式：
* **实时聊天：** 选择 **与支持团队聊天** 以打开与支持人员的实时聊天会话。当您遇到需要人工协助的问题时，请使用此方式。了解更多关于如何 [使用实时支持与 *询问 impact.com*](/other/zh/reference-documentation/shi-yong-ask-impact-de-shi-shi-zhi-chi.md).
* **工单：** 选择 [**提交工单**](https://app.impact.com/secure/advertiser/support/customer-support-portal-flow.ihtml) 以提交支持工单，适用于非紧急或需要调查的问题。支持人员会审核工单，并在可能时回复。
反馈
使用 *反馈* 部分，用于分享您对 *询问 impact.com* 的体验，帮助改进产品。
选择 **分享反馈** 以打开外部反馈表单或问卷。这与支持工单流程不同，会直接发送给产品团队。
文档
该 *文档* 部分为您提供自助帮助资源的访问权限。
* 选择 [**查看 AI 文档**](/other/zh/reference-documentation/impact.com-ai-features-explained.md) 以打开一篇介绍 impact.com 上最新 AI 功能的文章。
* *此页面的帮助文档* 提供与您当前在 *询问 impact.com*.
新功能
该 *新功能* 部分让您及时了解最新的 *询问 impact.com* 功能和产品更新。选择 [**查看发行说明**](https://release.impact.com/) 以打开外部发行说明门户。
合作伙伴体验学院
合作伙伴体验学院（PXA）是 impact.com 的认证和培训项目。选择 [**获取认证**](https://pxa.impact.com/student/catalog) 以打开 PXA 门户并浏览可用课程和认证。
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.
Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:
```
GET https://help.impact.com/partner/zh/ni-xiang-liao-jie-shen-me/platform-features/ask-impact/use-the-ask-impact-support-tab.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
