> For the complete documentation index, see [llms.txt](https://help.impact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.impact.com/partner/zh/ni-xiang-liao-jie-shen-me/platform-features/action-management/reversed-actions-explained-for-partners.md).

# 面向合作伙伴的已撤销操作说明

当一项 [动作仍处于待处理状态](/partner/zh/ni-xiang-liao-jie-shen-me/platform-features/action-management/where-can-i-see-my-pending-actions-as-a-partner.md)时，你的合作品牌可以修改该动作或将其逆转，从而改变你因该动作获得的付款。品牌通常会提供其修改或逆转动作的原因。

当 [锁定日期](/partner/zh/ni-xiang-liao-jie-shen-me/platform-features/finance/payments-withdrawals-and-balance/partner-payments-explained-from-action-to-payout.md) 到来时（可在你的合同中找到），该动作将不再发生任何更改，并会按其发送时的状态锁定。

## 查看已逆转动作

1. 从顶部导航栏中选择你的 **收益账户 →** [**待处理动作**](https://app.impact.com/secure/mediapartner/actionworkflows/mp-pending-actions-flow.ihtml).
2. 从第二行顶部导航栏中选择 **已逆转**.
   * 若要搜索特定品牌的已逆转动作，在 *已逆转动作*中，从下拉菜单中选择它们，然后选择 ![](https://1152657667-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-3c5971fb7b03a98375488e97a4317afd60621298%2Fd0fbb4c2c189cdc83bc0eb8e906fa3cb66818d0a9daa1491ea48042160714ed2.svg?alt=media) **\[搜索]**.
   * 如果你有某个已逆转动作的订单 ID，在 *已逆转动作*中，将其输入到 **动作 ID** 框中，然后选择 ![](https://1152657667-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-3c5971fb7b03a98375488e97a4317afd60621298%2Fd0fbb4c2c189cdc83bc0eb8e906fa3cb66818d0a9daa1491ea48042160714ed2.svg?alt=media) **\[搜索]**.

## 了解动作为何被逆转

你的合作品牌可能修改或逆转动作的原因有以下几种。如果你认为某个动作被不当修改或逆转，请提交一个 [动作查询](/partner/zh/ni-xiang-liao-jie-shen-me/platform-features/action-management/action-inquiries/manage-submitted-action-inquiries-as-a-partner.md) 或联系你的合作品牌。

<details>

<summary>原因</summary>

<table><thead><tr><th width="199.65625">逆转原因</th><th>描述</th></tr></thead><tbody><tr><td>广告主活动争议</td><td>关于品牌活动存在争议，例如他们更改了某个产品优惠。</td></tr><tr><td>消费者错误</td><td>购买该产品或服务的消费者在结账时出现了错误，例如订购的产品数量不足以触发该动作。</td></tr><tr><td>消费者欺诈</td><td>发生了非法购买，例如在结账时使用了被盗信用卡。</td></tr><tr><td>消费者信息无效</td><td>消费者未向你的合作品牌提供关于自己的正确信息，例如错误的街道地址。</td></tr><tr><td>归因于另一位媒体合作伙伴</td><td>你的合作品牌决定将该动作归功于他们的另一位合作伙伴。</td></tr><tr><td>商品缺货</td><td>所购产品无法发货给消费者。</td></tr><tr><td>商品已退回</td><td>消费者已退回商品，你的合作品牌已向其退款。</td></tr><tr><td>媒体合作伙伴账户已停用</td><td>如果你删除你的 impact.com 账户，你的合作品牌将无法将该动作归功于你。</td></tr><tr><td>合作伙伴活动争议</td><td>关于你的活动存在争议，例如对疑似欺诈带来的动作存在担忧。</td></tr><tr><td>不符合条款</td><td>该动作的详细情况使其超出了你与合作品牌之间的合同条款。</td></tr><tr><td>订单错误</td><td>在流程中的某个环节，订单出现了问题。</td></tr><tr><td>测试动作</td><td>你的合作品牌正在其端测试某些内容，例如跟踪。</td></tr><tr><td>其他</td><td>你的合作品牌修改或逆转动作的任何其他原因都归入 <em>其他</em>.</td></tr></tbody></table>

</details>

## 查看你的已逆转动作

如果你促成的动作尚未锁定，你的合作品牌可以将其逆转，这将取消你本应因该已逆转动作获得的付款。

1. 从顶部导航菜单中选择你的 **收益账户 →** [**待处理动作**](https://app.impact.com/secure/mediapartner/actionworkflows/mp-pending-actions-flow.ihtml).
2. 从顶部导航菜单中选择 **已逆转**.
   * 从这里查看任何已逆转动作，并检查这些动作的付款是否与缺失资金相符。如果金额仍然不一致，请查看你的月度收益报告，核对系统记录的收益。


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