Why Haven't I Received My Payouts Yet?

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A few factors can delay your payouts. Some of the most common include:

• Your partner account doesn't meet impact.com's payment requirements.
• Your Autopay conditions haven't been met yet.
• The payout lifecycle isn’t yet complete for the conversions you drove.
• The brand under-funded its impact.com account and your payout is overdue.
• You recently changed your bank details on impact.com and your payout is on hold.
• Your bank account is inactive.
• There are limitations to withdrawals with intermediary banks.

How to solve it

Refer to the relevant sections below to learn why your payout hasn't reached you, and what you need to do next to get paid.

Your account doesn't meet payment requirements

Every partner account must meet certain requirements to be eligible for payout, including verifying tax documents, bank account ownership, and accurate bank details for secure payments. If your partner account doesn't meet these requirements, you'll get a banner notification outlining what needs to be addressed.

• This help doc explains each payment requirement banner notification, helping you identify exactly what needs to be fixed: Payment Requirements Explained for Partners

Keep your payment and tax details updated to avoid maintenance fees: If impact.com is unable to pay you for 6 months, a monthly account maintenance fee will apply starting in month 7. The fee is £25 GBP per month (or your payout currency equivalent) under the reseller model, and $10 USD (or your payout currency equivalent) under the direct trading model. This fee is non-refundable and is charged until either 1) you provide valid, updated tax or payment information, or 20 your account balance reaches 0.

Your Autopay conditions haven’t been met yet

When setting up Autopay previously, you chose between 2 options: auto-withdraw at a specific monetary threshold or on a set day of the month. If a withdrawal hasn't occurred after meeting the specified threshold or date, it could be due to factors like weekends, bank holidays, a total balance under $10 USD, or the payment lifecycle not yet reaching completion for the pending amount reflected in your balance.

• This help doc breaks down the Autopay options and restrictions in more detail: Select How Often You Get Paid as a Partner
• This help doc outlines the steps impact.com takes to convert your action into a payment to your bank account: Partner Payments Explained from Action to Payout

Note: If your balance reaches the monetary threshold or specified date for withdrawal on a weekend or bank holiday, your withdrawal will be processed on the next business day.

If you make use of the Balance Threshold schedule, all payments to partners on this schedule will be processed on the following Tuesday or Thursday from the payout date. Funds are processed according to our payment processing schedule for partners using the Fixed Day schedule.

The payout lifecycle isn’t complete yet

When you drive an action like a sale for a brand, there are steps and checks required before you can receive a commission. Depending on your contract with the brand, there may be a time period that must pass before the action is eligible for payout. Your pending payout only becomes due to you once the payment lifecycle is complete and earnings are finalized.

• This help doc outlines the steps impact.com takes to convert your action into a payment to your bank account: Partner Payments Explained from Action to Payout

The brand under-funded its account

If a brand fails to fund its impact.com account in time, certain payment lifecycle steps will be delayed until the account is funded. If this is causing your payout delay, you'll be able to see overdue payments on your Pending screen. The best course of action in this situation is to contact the brand directly.

• This help doc explains how to view overdue payouts: View your Overdue Payouts
• This help doc explains how to contact a brand about overdue payouts: Access Brand Contact Information

Your bank details were recently edited

When you update your bank details, the following security measures are triggered: you receive an email alert, a banner appears on your partner dashboard, and a 48-hour hold is placed on payments. If verified, withdrawals will process; if deemed fraudulent, payments will be blocked. In either scenario, the banner on your dashboard will guide you on next steps.

• This help doc explains each payment requirement banner notification, helping you identify exactly what needs to be fixed: Payment Requirements Explained for Partners

Your bank account is inactive

Here's what typically happens if funds are sent to a bank account that has since been closed, suspended, or otherwise inactive, and how to resolve situations where the payment seems to be missing:

• The receiving bank will typically notify us that the account is closed and the payment cannot be processed. We will then display a banner in your impact.com account, prompting you to update your banking details. The payment amount will be returned to your impact.com account balance.
• In the rare event that the funds do not return automatically to your impact.com account or your bank account, please contact support.

You're using an intermediary bank

When using intermediary banks as a partner, it is important to understand the limitations and possibilities when making withdrawals using an intermediary bank in impact.com.

• This help doc explains the limitations and possibilities if: using intermediary banks when making withdrawals.