# Manage Submitted Action Inquiries as a Partner
If you believe you were not properly credited for an action (aka conversion, like an online sale/CPA or app install), you can create an *Action Inquiry*. You can provide the missing order details to the brand for review.
Brands can approve or decline the action inquiries that you submit. The *Status* column on the *Inquiries* screen will display the resolution status for the transaction. Learn more about [action inquiry notifications](https://help.impact.com/en/support/solutions/articles/48001239866-action-inquiry-event-notification-postbacks-faq-for-partners).
#### Access action inquiries
 This feature is only accessible to specific impact.com editions or add-ons. [Contact us](https://app.impact.com/support/portal.ihtml?createTicket=true) to upgrade your account and get access!
1. From the top navigation bar, select **your balance**.
2. From the  **\[Drop-down menu]**, select **Action Inquiries**.
* The *Inquiries* screen shows your submitted action inquiries, while the *Closed Inquiries* tab will show past inquiries that [you have closed](https://help.impact.com/partner/what-would-you-like-to-learn-about/platform-features/action-management/action-inquiries/close-action-inquiries-as-a-partner).
* You can create action inquiries in bulk by uploading an Excel or CSV file, and you can create them individually. Learn more [here](https://help.impact.com/partner/what-would-you-like-to-learn-about/platform-features/action-management/action-inquiries/create-a-new-action-inquiry-as-a-partner).
3. Filter your submitted inquiries using the filters above the *Inquiries* table.
* See the *Inquiries filter reference* below for more info about these filters.
4. At the top-right of the *Inquiries* table, you can select  **\[Download]** to download a CSV file of your inquiries. You can use the filters to curate a list of inquiries to download.
5. Optionally, select  **\[Columns]** at the top-right of the *Inquiries* table to add or remove columns from the table.
* See the *Inquiries table reference* below for more info about the columns.
Inquiries filter reference
| Filter | Description |
| ------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Inquiry, Customer ID search box | Filter inquiries by searching for a specific Inquiry Id. |
| Brand | Filter inquiries by brand by selecting one or more of your partnered brands. |
| Type | Filter inquiries by the reason you selected when creating the inquiry:
• All
• Order not tracked
• Order tracked incorrectly
• Order incorrectly rejected
|
| Resolution | Filter inquiries by their resolution status:
• All
• New
• Approved
• Rejected
• Incomplete
|
Inquiries reference table
| Column name | Description |
| ------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Inquiry Id | The unique identifier you created for the action inquiry. |
| Order Id | The unique identifier for the order associated with the action inquiry. Enter this value to find a specific order. |
| Transaction Date | The date on which the transaction occurred. |
| Brand | The brand associated with the action inquiry. |
| Sale Amount | The transaction amount that was recorded for the order. |
| Expected Payout | The amount you entered as your expected commission for the conversion. |
| Auto Approval Date | If the brand sets up an automatic approval rule, the date on which the inquiry will automatically be approved will appear here. |
| Submission Date | The date on which you submitted the action inquiry. |
| Status | The resolution status:
• New: Any new action inquiries not yet reviewed by a brand.
• Approved: The inquiry was approved by the brand and you will receive your payout.
• Declined/Rejected: The brand determined that an action didn't take place and specified a reason for the rejection. You may see “Declined - This transaction has been tracked successfully." This message means that the action was tracked successfully but was credited to another partner—select Close to close this inquiry.
• Incomplete: The brand needs more information to process the action inquiry.
|
| Resolved Date | The date on which the action inquiry was processed and assigned an *Approved* or *Declined* status by the brand. |
| Final Payout | The final payout you receive after the action inquiry is reviewed. This amount can differ from the expected payout that you entered. |