> For the complete documentation index, see [llms.txt](https://help.impact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.impact.com/partner/what-would-you-like-to-learn-about/platform-features/action-management/action-inquiries/manage-submitted-action-inquiries-as-a-partner.md).

# Manage Submitted Action Inquiries as a Partner

If you believe you were not properly credited for an action (aka conversion, like an online sale/CPA or app install), you can create an *Action Inquiry*. You can provide the missing order details to the brand for review.

Brands can approve or decline the action inquiries that you submit. The *Status* column on the *Inquiries* screen will display the resolution status for the transaction. Learn more about [action inquiry notifications](/partner/what-would-you-like-to-learn-about/platform-features/action-management/action-inquiries/manage-submitted-action-inquiries-as-a-partner.md).

## Access action inquiries

{% hint style="success" %}
This feature is only accessible to specific impact.com editions or add-ons. [Contact us](https://app.impact.com/support/portal.ihtml?createTicket=true) to upgrade your account and get access!
{% endhint %}

1. From the top navigation bar, select your **Earnings Account**.
2. From the ![](https://347878556-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2FcPa68OltbIaD3QiiS0J4%2FDrop-down.svg?alt=media\&token=db083c4f-c5aa-47e3-91ab-9a2b9a2152ea) **\[Drop-down menu]**, select **Action Inquiries**.
   * The *Inquiries* screen shows your submitted action inquiries, while the *Closed Inquiries* tab will show past inquiries that [you have closed](/partner/what-would-you-like-to-learn-about/platform-features/action-management/action-inquiries/close-action-inquiries-as-a-partner.md).
   * You can create action inquiries in bulk by uploading an Excel or CSV file, and you can create them individually. Learn more [here](/partner/what-would-you-like-to-learn-about/platform-features/action-management/action-inquiries/create-a-new-action-inquiry-as-a-partner.md).
3. Filter your submitted inquiries using the filters above the *Inquiries* table.
   * See the *Inquiries filter reference* below for more info about these filters.
4. At the top-right of the *Inquiries* table, you can select ![](https://347878556-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-5a85ab28098ee50ab9b071bbdbbffa24d4fab327%2Fdfc9e3774c247872fad291a1838ba2a1d55d0007aae4628c1932e8e5a21fbf7a.svg?alt=media) **\[Download]** to download a CSV file of your inquiries. You can use the filters to curate a list of inquiries to download.
5. Optionally, select ![](https://347878556-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fcggby6hiifMV8NcOb5wQ%2FColumns.svg?alt=media\&token=9be940f1-fd5e-4126-8919-1ddef0593200) **\[Columns]** at the top-right of the *Inquiries* table to add or remove columns from the table.
   * See the *Inquiries table reference* below for more info about the columns.

<details>

<summary>Inquiries filter reference</summary>

<table><thead><tr><th width="200.28125">Filter</th><th>Description</th></tr></thead><tbody><tr><td>Inquiry, Customer ID search box</td><td>Filter inquiries by searching for a specific Inquiry Id.</td></tr><tr><td>Brand</td><td>Filter inquiries by brand by selecting one or more of your partnered brands.</td></tr><tr><td>Type</td><td><p>Filter inquiries by the reason you selected when creating the inquiry:</p><p>• All</p><p>• Order not tracked</p><p>• Order tracked incorrectly</p><p>• Order incorrectly rejected</p></td></tr><tr><td>Resolution</td><td><p>Filter inquiries by their resolution status:</p><p>• All</p><p>• New</p><p>• Approved</p><p>• Rejected</p><p>• Incomplete</p></td></tr></tbody></table>

</details>

<details>

<summary>Inquiries reference table</summary>

<table><thead><tr><th width="199.53125">Column name</th><th>Description</th></tr></thead><tbody><tr><td>Inquiry Id</td><td>The unique identifier you created for the action inquiry.</td></tr><tr><td>Order Id</td><td>The unique identifier for the order associated with the action inquiry. Enter this value to find a specific order.</td></tr><tr><td>Transaction Date</td><td>The date on which the transaction occurred.</td></tr><tr><td>Brand</td><td>The brand associated with the action inquiry.</td></tr><tr><td>Sale Amount</td><td>The transaction amount that was recorded for the order.</td></tr><tr><td>Expected Payout</td><td>The amount you entered as your expected commission for the conversion.</td></tr><tr><td>Auto Approval Date</td><td>If the brand sets up an automatic approval rule, the date on which the inquiry will automatically be approved will appear here.</td></tr><tr><td>Submission Date</td><td>The date on which you submitted the action inquiry.</td></tr><tr><td>Status</td><td><p>The resolution status:</p><p>• <strong>New:</strong> Any new action inquiries not yet reviewed by a brand.</p><p>• <strong>Approved:</strong> The inquiry was approved by the brand and you will receive your payout.</p><p>• <strong>Declined/Rejected:</strong> The brand determined that an action didn't take place and specified a reason for the rejection. You may see “Declined - This transaction has been tracked successfully." This message means that the action was tracked successfully but was credited to another partner—select <strong>Close</strong> to close this inquiry.</p><p>• <strong>Incomplete:</strong> The brand needs more information to process the action inquiry.</p></td></tr><tr><td>Resolved Date</td><td>The date on which the action inquiry was processed and assigned an <em>Approved</em> or <em>Declined</em> status by the brand.</td></tr><tr><td>Final Payout</td><td>The final payout you receive after the action inquiry is reviewed. This amount can differ from the expected payout that you entered.</td></tr></tbody></table>

</details>


---

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