> For the complete documentation index, see [llms.txt](https://help.impact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.impact.com/partner/what-would-you-like-to-learn-about/platform-features/action-management/action-inquiries/create-a-new-action-inquiry-as-a-partner.md).
# Create a New Action Inquiry as a Partner
Use an action inquiry to report issues with tracked actions, such as orders not tracked correctly, incorrectly rejected actions, or payout discrepancies. This article explains how to create and submit inquiries individually or in bulk.
## Create an action inquiry
{% hint style="success" %}
This feature is only accessible to specific impact.com editions or add-ons. [Contact us](https://app.impact.com/support/portal.ihtml?createTicket=true) to upgrade your account and get access!
{% endhint %}
1. From the top navigation bar, select **your Earnings Account**.
2. From the  **\[Drop-down menu]**, select **Action Inquiries**.
3. On the the right, select **Create New Inquiry**.
4. Fill out the fields using the *Create new inquiry fields* reference below for guidance.
5. Select **Save** to submit your action inquiry to the brand.
Create new inquiry fields
| Field name | Required | Description |
| ------------------- | ---------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Inquiry ID | No | Optionally, create an identifier for your action inquiry—this will be for your own reference. The field accepts numbers and letters. |
| Brand | Yes | Use the  **\[Drop-down menu]** to select the brand associated with this action inquiry. |
| Order Id | Yes | Input the order Id (OID) value associated with the action. This value can be found in the [*Action Listing*](https://app.impact.com/secure/mediapartner/report/viewReport.report?handle=mp_action_listing_sku) report as the *OID*. |
| Sale Amount | Yes | Enter the transaction amount that was recorded for the order. You cannot create an action inquiry for any action exceeding a 5,000,000 *Sale Amount*. This numeric limit applies to all currencies. |
| Transaction Date | Yes | Enter the date on which the transaction for this action occurred by selecting one from the calendar. |
| Type | Yes |
Use the \[Drop-down menu] to select the type of action inquiry:
• Order not tracked
• Order tracked incorrectly
• Order incorrectly rejected
|
| Expected Payout | No | Optionally, enter the payout you expected to receive for driving the action. |
| Resolution Deadline | No | Optionally, enter a deadline for the brand by when this inquiry should be resolved. |
| Customer ID | No | If available, enter the SubId value of the customer, used to track the status of the inquiry. |
| Tracking Link | No | If available, enter the [tracking link](/partner/what-would-you-like-to-learn-about/platform-features/tracking/tracking-links/create-and-manage-links/create-tracking-links.md) associated with this action. |
| Notes | No | Optionally, add any notes to offer context behind your action inquiry. |
## Bulk import action inquiries as a partner
{% hint style="success" %}
This feature is only accessible to specific impact.com editions or add-ons. [Contact us](https://app.impact.com/support/portal.ihtml?createTicket=true) to upgrade your account and get access!
{% endhint %}
1. From the top navigation bar, select **your Earnings Account**.
2. From the  **\[Drop-down menu]**, select **Action Inquiries**.
3. On the *Inquiries* screen, in the upper-right, select **Import Inquiries**.
4. See the *Upload Inquiries fields* reference below to create an Excel file with your action inquiries.
* Alternatively, [use this template file](https://res.cloudinary.com/product-enablement/raw/upload/v1761288284/CSVs/Action%20Inquiries/sample_inquiry.csv).
5. **Upload** your file and select **Submit**.
Upload inquiries fields
Create an Excel file using the column names from the table below as each column's header.
| Column | Type | Required | Description |
| ------------------- | ------------- | ---------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Inquiry Id | String | No | Optionally, create an identifier for your action inquiry—this will be for your own reference. The field accepts numbers and letters. |
| Campaign Id | Integer | Yes | The brand's program identifier—search for *My Brands* to view the brands you work with, then select the relevant one from the list. In the pop-up, the number in gray next to their name is the Campaign Id. |
| Order Id | String | Yes | Input the order Id (OID) value associated with the action. This value can be found in the [*Action Listing*](https://app.impact.com/secure/mediapartner/report/viewReport.report?handle=mp_action_listing_sku) report as the *OID*. |
| Sale Amount | Decimal(10,2) | Yes | Enter the transaction amount that was recorded for the order. You cannot create an action inquiry for any action exceeding a 5,000,000 *Sale Amount*. This numeric limit applies to all currencies. |
| Transaction Date | Date | Yes | Enter the date on which the transaction for this action took place in [ISO 8601](https://en.wikipedia.org/wiki/ISO_8601) format. Example: `2016-09-15T00:00:00+02:00` |
| Type | String | Yes | Enter the reason for submitting the inquiry. Valid values: `UNTRACKED`, `INCORRECT`, or `DECLINED`. |
| Expected Payout | Decimal(10,2) | No | Optionally, enter the payout you expected to receive for driving the action. |
| Resolution Deadline | Date | No | Optionally, enter a deadline for the brand by when this inquiry should be resolved. |
| Customer Id | String | No | If available, enter the SubId value of the customer, used to track the status of the inquiry. |
| Tracking Link | String | No | If available, enter [tracking link](/partner/what-would-you-like-to-learn-about/platform-features/tracking/tracking-links/create-and-manage-links/create-tracking-links.md) associated with the action. |
| Notes | String | No | Optionally, add any notes to offer context behind your action inquiry. |
{% hint style="info" %}
**Note:** You can leave values blank for any non-required values you want to omit. (For .`csv` files, you can do the same by leaving no space between commas.)
{% endhint %}
### **Excel file example**
* The example below shows a sample action inquiry accepted by the system. To use this file as a template for your own action inquiries, [get it here](https://res.cloudinary.com/product-enablement/raw/upload/v1761288284/CSVs/Action%20Inquiries/sample_inquiry.csv).
```programlisting
Inquiry Id,Campaign Id,Order Id,Sale Amount,Transaction Date,Type,Expected Payout,Resolution Deadline,Customer Id,Tracking Link,Notes
4E5F6G7,8882,1469099,207,2025-11-14T23:22:37+07:00,INCORRECT,210,2025-11-30T00:00:00+07:00,0874ZO,,This is a sample inquiry
```
{% hint style="success" %}
**Note:** The `Tracking Link` value is left blank in this example—you can do this for any non-required values you want to omit. (For .`csv` files, you can do the same by leaving no space between commas.)
{% endhint %}
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.
Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:
```
GET https://help.impact.com/partner/what-would-you-like-to-learn-about/platform-features/action-management/action-inquiries/create-a-new-action-inquiry-as-a-partner.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
\[Drop-down menu] to select the type of action inquiry: