# Sign In to impact.com's Mobile App

<a href="https://pxa.impact.com/student/activity/1747713?sid=0c0e3e5c-54c9-4435-9bee-ebcdccb7f292&#x26;sid_i=0?utm_source=app.impact.com&#x26;utm_medium=owned-platform&#x26;utm_content=&#x26;utm_campaign=help-center" class="button primary">Take the PXA course</a>

<a href="https://apps.apple.com/za/app/impact-com/id1629721141" class="button secondary" data-icon="apple">iOS Download</a> <a href="https://play.google.com/store/apps/details?id=com.impact.impactApp&#x26;hl=en_ZA" class="button secondary" data-icon="android">Android Download</a>

{% hint style="info" %}
The mobile app only supports partners at this point — brand and agency users can only access their accounts via the [desktop platform](https://app.impact.com/login.user).
{% endhint %}

impact.com's mobile app lets you do certain lightweight tasks on the move, like managing program invites, generating product links, viewing reports, and joining Creator campaigns.&#x20;

#### Prerequisites

To download and access the mobile app, the following criteria should be met:

* You must have an existing impact.com partner account.
* Your mobile device must have either Android 7.0 and later or iOS 16.0 and later.

#### Install the app and sign in

{% hint style="warning" %}
**Important**: The impact.com mobile app can only be installed on mobile devices or tablets.
{% endhint %}

<details>

<summary>iOS installation</summary>

1. On your mobile device, visit the ![](https://347878556-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-5a507f0adaa80546c4d724055c45c93429ab19e0%2Fbfb8f38c2fa5d398a3c9bccd0ab66feb5ea6cbdde3771eeb1c870d0642df9108.svg?alt=media) **\[App Store]** and locate impact.com's mobile app.

   * To locate the app, open [this link](https://apps.apple.com/za/app/impact-com/id1629721141) on your mobile device or scan the QR code below:

   <div data-with-frame="true"><figure><img src="https://347878556-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-64bf8c727d0a126c87bfb7a203af7da62d57e7aa%2F28a0f791a9546e855dec71d5fa39d0496f314172afa2c29e8a0e857a63183c6b.jpg?alt=media" alt=""><figcaption></figcaption></figure></div>
2. Select **Get**, and once the installation is complete, **Open** the app.
3. You'll be taken to a login screen. Enter the *Username* and *Password* of your existing partner account.
   * Alternatively, choose one of the Single Sign-On options provided.
4. Select **Sign In**.

   <div data-with-frame="true"><figure><img src="https://347878556-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-bd000520ff51b05a331d9095ce48e07ea0814d61%2F40f6e1d23cba0a447bba52e51b538faf598fc2975ffa2a8984cf25c7495c445b.png?alt=media" alt="" width="328"><figcaption></figcaption></figure></div>

</details>

<details>

<summary>Android installation</summary>

1. On your mobile device, visit ![](https://347878556-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-7eaba6d7a77b5d840af38162f6e6136e49f67c8e%2F774061b70cc8653f7d71a80bbc161091293eecac7061e61001ccb14d79e16d1a.svg?alt=media) **\[Google Play Store]** and locate impact.com's mobile app.

   * To locate the app, open [this link](https://play.google.com/store/apps/details?id=com.impact.impactApp) on your mobile device or scan the QR code below:

   <div data-with-frame="true"><figure><img src="https://347878556-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-b01fa18b5d8938dddda326c45a99854fadfe67b1%2F31b3980e82005af5d2230b204439c1945001fd3ce2c7e1c3d07e113544809468.jpg?alt=media" alt=""><figcaption></figcaption></figure></div>
2. Select **Install**, and once the installation is complete, **Open** the app.
3. You'll be taken to a login screen. Enter the *Username* and *Password* of your existing partner account.
   * Alternatively, choose one of the Single Sign-On options provided.
4. Select **Sign In**.

   <div data-with-frame="true"><figure><img src="https://347878556-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-28c4ac2ce51aa3c0e3a19e9e2bd7ea1318713ff6%2F16124c17232be4dc12cc9ff47fa1e3bffa085ad84531c887e5c6d45862a99bb3.png?alt=media" alt="" width="328"><figcaption></figcaption></figure></div>

</details>

#### Struggling to sign in?

In the following instances, you'll be unable to sign in or access the mobile app:

| Instance                             | What you can try                                                                                                                                                      |
| ------------------------------------ | --------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Your account isn't valid             | If you sign in to the mobile app with a newly-created partner account, you may have to wait up to 72 hours for impact.com to verify the account.                      |
| Your account isn't a partner account | impact.com's mobile app doesn't support brand or agency accounts at this time — you'll have to use the [desktop platform](https://app.impact.com/login.user) instead. |
| impact.com declined your application | Your application to join impact.com may have been declined for a number of reasons. You'll receive an email from impact.com stating a reason for the declination.     |

{% hint style="info" %}
**Note**: If you're still having trouble signing in or accessing the mobile app, contact impact.com's [support team](https://app.impact.com/support/portal.ihtml) for assistance.
{% endhint %}