# Get Help & Support on the Mobile App

If you need help while using impact.com's mobile app, you can submit a [support ticket](https://impact.com/contact/support/) detailing your friction point or query.

#### Create a support ticket

1. In the upper-left corner, select your **profile icon**.
2. On your *Account* screen, select **Help & Support**.
3. On the *Help & Support* screen, select **Log a support ticket**.
4. On the *Ticket History* screen, select **Create a new ticket**, then complete the following details:
   * **Subject**: Sum up your issue within 140 characters.
   * **Issue Type**: Indicate a category for your query. If you are unsure about which category to pick, select **Support, UI & General Inquiry**.
   * **CC Emails** (Optional): Add an email address that will receive an email notification when you submit the ticket. Select ![](https://347878556-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-6282f271b7521383385339243690b303086736d9%2F3b5a585dd2895bdf1c30d1236c72ba590dddd18717863b27074c8d313d05ae20.svg?alt=media) **\[Add]** **Add another email** to add multiple email addresses.
   * **Description**: Add more information about the issue you're experiencing in as much detail as possible.
   * **Ticket Access:** ![](https://347878556-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-d0b6669ae76a7bef06a8d6940d7ad5c16bb8d018%2F7cb018d4face8d7cceb880eb5086c812e764fbcfe6f2a0377f88bc7576973070.svg?alt=media) **\[Toggle on]** to make this ticket accessible to all the account users.
5. Select **Create**.
   * When you've created the ticket, keep an eye on the status to track the progress.

#### View and manage your ticket

You can view the ticket details, leave a comment, or respond to a comment.

1. On the *Ticket History* screen, select the ticket you want to view.
2. View the ticket details:
   * **Ticket number:** The unique identifier of the ticket, e.g., #123456.
   * **Created by:** The person who created the ticket.
   * **Created:** The date on which the ticket was created.
   * **Issue type:** The issue category.
   * **Ticket status:** The current status of the ticket. Statuses include:
     * **Open**: A ticket submitted by you or a member of your account that's waiting for a response from impact.com.
     * **Pending**: impact.com has reviewed your ticket and is working on a solution.
     * **Awaiting your response**: impact.com has responded to your ticket and needs your response to continue.
     * **Resolved**: The ticket has been resolved and is no longer active.
     * **Closed**: The ticket has been closed and is no longer active.
3. To add a comment, select the ticket tile, **Write a reply** at the bottom of the screen, type your comment, then select **Send**.

#### Additional ways to get support

On the *Help & Support* screen, you can also get support in the following ways:

* Visit the [Help Center](https://help.impact.com/partner/what-would-you-like-to-learn-about/impactcom-mobile-app) (You are currently viewing the Help Center).
* Browse through [Partnerships Experience Academy-certified courses](https://pxa.impact.com/student/catalog).
* Send an email.


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