Creator Campaign FAQs

Creator campaigns let you collaborate with partnered brands on focused goals by completing brand-prompted tasks. Tasks typically involve crafting social media posts dedicated to promoting the brand, where you get to bring in the creative direction and maintain your authenticity with your audience. This article answers your common questions on managing campaign tasks.

Can I re-upload a draft that's still pending approval?

No. After submitting your draft, it moves to the brand's side for approval. The submission button will be greyed out until the brand returns a decision. This is true regardless of whether draft submission was required or not by the brand. However, if the brand rejects your draft, you'll be able to re-submit a new upload.

What if my draft is too large to upload?

If your file exceeds the upload limit (total size of 350 MB), consider submitting a Google Drive or Dropbox link instead of uploading the file directly. Ensure the shared link is set to allow viewing before submitting. Learn how to upload drafts, tasks, and deliverables.

Note: You'll only be able to add URLs from domains approved by the brand.

How do I attach a Google Drive link to a draft?

When submitting a draft manually, you can attach a Google Drive link in the URL field. The link can be entered in place of, or alongside, a file upload. Ensure the Drive link is set to allow viewing before submitting so the brand can access the content.

Drive links can't be submitted as deliverables, since a deliverable must link to your post on the social platform.

Why can't I submit my draft via URL?

Your brand can restrict what type of URLs you upload in your draft submission. If the URL you're trying to enter is not accepted, there may be a restriction in place. Submit your draft in another form or link a supported URL domain instead.

How do I submit a TikTok deliverable?

TikTok deliverables can't be submitted manually. You need to connect your TikTok post to the campaign by using a special invite link, then retrieve it on the impact.com platform. See Submit a TikTok Deliverable for guidance.

Can my brand reverse an approved task?

No. Once a deliverable has been approved, neither you nor the brand can modify it after approval. If a deliverable was approved in error, contact support for assistance. When submitting the ticket, select the Creator Campaign issue category and provide as much detail as possible, including the campaign name, creator name, and task in question.

Can I create a tracking link for a task?

Yes — if the brand has enabled click and conversion tracking or performance-based payouts for the campaign. Using the program tracking link will still credit for a conversion, but using the task link distinguishes your campaign performance from your program performance.

You can do this in 2 ways:

• From the dashboard widget
• From the campaign task slide-out

When do creators get paid for campaign tasks?

Your campaign commissions go through the same contracting, locking, and clearing steps as other partner payouts. Learn more.

Where do I access creator campaign reports?

Refer to Content & Campaign Performance Report for Creators to review your campaign performance.

If you have a question that's not listed above, check the rest of our documentation or contact support.