# Invite & Manage Partner Account Users

impact.com accounts are managed by **account users** (also known as **members**). When you log into impact.com, you use your member account credentials to access an impact.com account.

{% hint style="info" %}
**Example**

* Carrie Oakey creates an impact.com partner account: OakeyInfluencer. During this process, she also creates a member account (e.g., "carrieoakey") which she uses to log in to impact.com and access her partner account.
* Carrie Oakey wants her colleague Earl E. Bird to able to access her account, so she sends an invitation via email.
* Earl E. Bird accepts the invitation and creates his own member account ("earlebird") to log in to impact.com.
* Carrie Oakey approves Earl E. Bird, who can now login with his member account ("earlebird") to access the OakeyInfluencer partner account.
  {% endhint %}

#### Invite new members

{% hint style="info" %}
**Note**: Only members with **Account Administrator** permissions can invite new users.
{% endhint %}

1. From the top navigation bar, select ![](https://347878556-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-1183576591b45997efe4dc81a25024640591d02a%2F245137dc972a7a7f6165b59538fcdbac8fd5bd8fee4ba9f20c1a2982c5b58b57.svg?alt=media) **\[User profile] → Settings**.
2. In the *General* section, select **Account Users**.
3. In the upper-right corner, select **Invite** ![](https://347878556-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-c2cb550b55c51ea1eeff0acbd6f437a03b621a2c%2F60d033ae8a04c14498d5229c3c0160ac05feea7f605dbd770741793c900469f0.svg?alt=media) **\[Drop-down menu]** → **Invite User**.
4. Enter the invitee name, invitee email address, an invitation message (optional), and the **permissions** this user will have.
5. Select **Submit** to send the invitation.

**Accept an invitation**

Once someone receives an invitation, they'll need to view the email to accept it.

1. Have the invitee view the invitation email and select **Accept Invitation**.
2. Invitees with an existing member account (user profile) can sign-in with their credentials to accept the invitation. Alternatively, invitees who don't have a member account can create one to accept the invitation.

#### Edit access rights

1. From the top navigation bar, select ![](https://347878556-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-1183576591b45997efe4dc81a25024640591d02a%2F245137dc972a7a7f6165b59538fcdbac8fd5bd8fee4ba9f20c1a2982c5b58b57.svg?alt=media) **\[User profile] → Settings**.
2. In the *General* section, select **Account Users**.
3. On the *Account Users* screen, find the name of the user and select ![](https://347878556-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-8ec3e877b1397045c61d394485e72ac4d93120ee%2Fc6ddb46c637059f06e86c790a911217a9428f5c47b5efef046f90555e85b03cd.svg?alt=media) **\[More]** → **Edit Access Rights** in their row.

   * You can edit access rights for both active and invited users.

   <div data-with-frame="true"><figure><img src="https://347878556-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-a9d28a27989bdcc35b0b3490d30970bcc73281a2%2F611b64a11296445c0b83fe7bc83593ce968936aad9f913cb298ab6e814a7262d.png?alt=media" alt=""><figcaption></figcaption></figure></div>
4. Use the toggles and checkboxes on the *Edit User Access Rights* screen to customize the user's permissions.
5. Select **Submit** to finalize the permission changes.

Users can enable Two-Factor Authentication on their account for extra security. Learn how to [Enable Two-Factor Authentication](https://app.gitbook.com/s/hRN1rcrim887TwHLBjac/readme/enable-user-level-two-factor-authentication) for your impact.com account.

#### Remove members

1. From the top navigation bar, select ![](https://347878556-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-1183576591b45997efe4dc81a25024640591d02a%2F245137dc972a7a7f6165b59538fcdbac8fd5bd8fee4ba9f20c1a2982c5b58b57.svg?alt=media) **\[User profile] → Settings**.
2. In the *General* section, select **Account Users**.
3. On the *Account Users* screen under the *Active* tab, find the name of the user. Select ![](https://347878556-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-8ec3e877b1397045c61d394485e72ac4d93120ee%2Fc6ddb46c637059f06e86c790a911217a9428f5c47b5efef046f90555e85b03cd.svg?alt=media) **\[Menu]** → **Remove User**.
   * To revoke an invite, navigate to the Invited tab instead and select ![](https://347878556-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-8ec3e877b1397045c61d394485e72ac4d93120ee%2Fc6ddb46c637059f06e86c790a911217a9428f5c47b5efef046f90555e85b03cd.svg?alt=media) **\[Menu]** → **Revoke Invitation**.
4. Accept the warning to remove the user's access.

{% hint style="info" %}
**Note**: Removing an account user cannot be undone, but removed users can be re-invited at any time.
{% endhint %}

#### Invite an agency account member

You'll need the agency's Account Id to invite them to manage your account. Reach out to your CSM (or [create a support ticket](https://app.impact.com/support/portal.ihtml?createTicket=true)) to discuss inviting an agency to manage your account.

1. From the top navigation bar, select ![](https://347878556-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-1183576591b45997efe4dc81a25024640591d02a%2F245137dc972a7a7f6165b59538fcdbac8fd5bd8fee4ba9f20c1a2982c5b58b57.svg?alt=media) **\[User profile] → Settings**.
2. On the left, under *General*, select **Account Users**.
3. In the top-right corner of your screen, select **Invite** ![](https://347878556-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-c2cb550b55c51ea1eeff0acbd6f437a03b621a2c%2F60d033ae8a04c14498d5229c3c0160ac05feea7f605dbd770741793c900469f0.svg?alt=media) **\[Drop-down menu]** → **Invite Agency**.
4. Enter the **Agency Account Id** and set the agency's [Permissions](https://help.impact.com/partner/what-would-you-like-to-learn-about/account-management/account-settings/user-management/partner-account-user-roles-and-permissions).
5. Select **Submit** to send an invitation to the agency.