> For the complete documentation index, see [llms.txt](https://help.impact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.impact.com/partner/pt-br/sobre-o-que-voce-gostaria-de-aprender/impactcom-mobile-app/working-with-brands-on-the-mobile-app/message-your-brands-on-the-mobile-app.md).

# Envie mensagens para suas marcas no aplicativo móvel

Use o *Mensagens* recurso para se comunicar tanto com suas possíveis marcas quanto com as marcas com as quais você já faz parceria. O recurso oferece uma variedade de usos, como simplificar seu onboarding com uma marca, entrar em contato com uma marca sobre acordos especiais, resolver problemas e muito mais.

{% hint style="warning" %}
**Importante:** Siga o impacto.com [Termos de Uso de Mensagens](https://impact.com/terms-of-use-messaging/) ao enviar mensagens para marcas.
{% endhint %}

## Encontrar mensagens

Você pode encontrar mensagens em dois lugares:

* Selecione ![Chat](https://1502018143-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-7ecf5df45e06e6b7c09769b367898e68ee4a5e7c%2F51f34bf8e6da338f17712db1b36aeebf2443b795ad441d16b8d60aaca6c3bc39.svg?alt=media) **\[Chat]** no canto superior direito para abrir sua *Caixa de entrada* tela.

  <div data-with-frame="true"><figure><img src="https://1502018143-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-84c0eddfbf5deeecaa0fa609fefe1ba0488743ae%2F3a15f0a1531c57f6917940a49c5c7bd01c049ba72876f2d3cb0ef9838ed710ec.png?alt=media" alt="Chat icon in the upper-right corner of the app" width="263"><figcaption></figcaption></figure></div>
* Abra uma conversa com uma marca a partir de sua *Detalhes da marca* tela.

  <div data-with-frame="true"><figure><img src="https://1502018143-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-d67fdb44e2b724715317beb51c98ea9a0347d46a%2Fb5b2eaebee9a315aabdc11bb160104f19f3a536b20f61c28585ee2a2a2b1f8f6.png?alt=media" alt="Brand Details screen with the Chat option" width="288"><figcaption></figcaption></figure></div>

## Criar novas mensagens

Você pode criar uma nova conversa a partir da *Caixa de entrada* tela ou da marca *Detalhes da marca*:

{% hint style="success" icon="circle-info" %}
**Observação:** Você só pode iniciar uma conversa com uma marca se a marca permitir.
{% endhint %}

* Na *Caixa de entrada* tela, no canto superior direito, selecione ![Add](https://1502018143-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-3ca70a1ff22f0720bfb8c9e284c7d8178e3a547b%2Fb6a126b0775291b814c5a97f83039ef72ba42d6d02b0fe20f4790213ea01961e.svg?alt=media) **\[Adicionar]** ou ![Add](https://1502018143-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-3ca70a1ff22f0720bfb8c9e284c7d8178e3a547b%2Fb6a126b0775291b814c5a97f83039ef72ba42d6d02b0fe20f4790213ea01961e.svg?alt=media) **Nova mensagem**.

  * Na *Nova mensagem* tela, use o ![Search](https://1502018143-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-3c5971fb7b03a98375488e97a4317afd60621298%2Fd0fbb4c2c189cdc83bc0eb8e906fa3cb66818d0a9daa1491ea48042160714ed2.svg?alt=media) **\[Pesquisar]** para encontrar a marca com a qual você deseja começar a conversar.
  * Para anexar arquivos, selecione ![Attach](https://1502018143-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-3ca70a1ff22f0720bfb8c9e284c7d8178e3a547b%2Fb6a126b0775291b814c5a97f83039ef72ba42d6d02b0fe20f4790213ea01961e.svg?alt=media) **\[Anexar]**. Consulte a *Anexos compatíveis* referência abaixo para saber quais tipos de arquivo são aceitos.

  <div data-with-frame="true"><figure><img src="https://1502018143-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-d7a0eeeb8acdbec924ac59e7b050b5d5a71473ce%2F7653d139c5dd676ece4d60d6da43713d31d8bc05063a5d1ccbc1ae978f678b24.png?alt=media" alt="New message screen with brand search" width="281"><figcaption></figcaption></figure></div>
* Na *Detalhes da marca* tela, abaixo da descrição, selecione ![Chat](https://1502018143-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-7ecf5df45e06e6b7c09769b367898e68ee4a5e7c%2F51f34bf8e6da338f17712db1b36aeebf2443b795ad441d16b8d60aaca6c3bc39.svg?alt=media) **\[Chat]**.
  * Para anexar arquivos, selecione ![Attach](https://1502018143-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-3ca70a1ff22f0720bfb8c9e284c7d8178e3a547b%2Fb6a126b0775291b814c5a97f83039ef72ba42d6d02b0fe20f4790213ea01961e.svg?alt=media) **\[Anexar]**. Consulte a *Anexos compatíveis* referência abaixo para saber quais tipos de arquivo são aceitos.

## Anexos compatíveis

Você pode anexar os seguintes tipos de arquivo a uma conversa:

* CSV
* PDF
* JPEG
* PNG
* GIF


---

# Agent Instructions
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