# Create a New Action Inquiry as a Partner

Use an action inquiry to report issues with tracked actions, such as orders not tracked correctly, incorrectly rejected actions, or payout discrepancies. This article explains how to create and submit inquiries individually or in bulk.

#### Create an action inquiry

{% hint style="success" %}
This feature is only accessible to specific impact.com editions or add-ons. [Contact us](https://app.impact.com/support/portal.ihtml?createTicket=true) to upgrade your account and get access!
{% endhint %}

1. From the top navigation bar, select **your balance**.
2. From the ![](https://347878556-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-c2cb550b55c51ea1eeff0acbd6f437a03b621a2c%2F60d033ae8a04c14498d5229c3c0160ac05feea7f605dbd770741793c900469f0.svg?alt=media) **\[Drop-down menu]**, select **Action Inquiries**.
3. On the the right, select **Create New Inquiry**.
4. Fill out the fields using the *Create new inquiry fields* reference below for guidance.

<details>

<summary>Create new inquiry fields</summary>

| Field name          | Required                                 | Description                                                                                                                                                                                                                                                                                                                                                                                                                                                         |
| ------------------- | ---------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Inquiry ID          | <mark style="color:$danger;">No</mark>   | Optionally, create an identifier for your action inquiry—this will be for your own reference. The field accepts numbers and letters.                                                                                                                                                                                                                                                                                                                                |
| Brand               | <mark style="color:$success;">Yes</mark> | Use the ![](https://347878556-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-c2cb550b55c51ea1eeff0acbd6f437a03b621a2c%2F60d033ae8a04c14498d5229c3c0160ac05feea7f605dbd770741793c900469f0.svg?alt=media) **\[Drop-down menu]** to select the brand associated with this action inquiry.                                                                                                               |
| Order Id            | <mark style="color:$success;">Yes</mark> | Input the order Id (OID) value associated with the action. This value can be found in the [*Action Listing*](https://app.impact.com/secure/mediapartner/report/viewReport.report?handle=mp_action_listing_sku) report as the *OID*.                                                                                                                                                                                                                                 |
| Sale Amount         | <mark style="color:$success;">Yes</mark> | Enter the transaction amount that was recorded for the order. You cannot create an action inquiry for any action exceeding a 5,000,000 *Sale Amount*. This numeric limit applies to all currencies.                                                                                                                                                                                                                                                                 |
| Transaction Date    | <mark style="color:$success;">Yes</mark> | Enter the date on which the transaction for this action occurred by selecting one from the calendar.                                                                                                                                                                                                                                                                                                                                                                |
| Type                | <mark style="color:$success;">Yes</mark> | <p>Use the <img src="https://347878556-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-c2cb550b55c51ea1eeff0acbd6f437a03b621a2c%2F60d033ae8a04c14498d5229c3c0160ac05feea7f605dbd770741793c900469f0.svg?alt=media" alt=""> <strong>\[Drop-down menu]</strong> to select the type of action inquiry:</p><p>• Order not tracked</p><p>• Order tracked incorrectly</p><p>• Order incorrectly rejected</p> |
| Expected Payout     | <mark style="color:$danger;">No</mark>   | Optionally, enter the payout you expected to receive for driving the action.                                                                                                                                                                                                                                                                                                                                                                                        |
| Resolution Deadline | <mark style="color:$danger;">No</mark>   | Optionally, enter a deadline for the brand by when this inquiry should be resolved.                                                                                                                                                                                                                                                                                                                                                                                 |
| Customer ID         | <mark style="color:$danger;">No</mark>   | If available, enter the SubId value of the customer, used to track the status of the inquiry.                                                                                                                                                                                                                                                                                                                                                                       |
| Tracking Link       | <mark style="color:$danger;">No</mark>   | If available, enter the [tracking link](https://help.impact.com/partner/platform-features/tracking/tracking-links/create-and-manage-links/create-tracking-links) associated with this action.                                                                                                                                                                                                                                                                       |
| Notes               | <mark style="color:$danger;">No</mark>   | Optionally, add any notes to offer context behind your action inquiry.                                                                                                                                                                                                                                                                                                                                                                                              |

</details>

5. Select **Save** to submit your action inquiry to the brand.

#### Bulk import action inquiries as a partner

![](https://347878556-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-ce68cfb317a0bdf2b9e82f3df63b400f7764cbf2%2F6b9ec025210c2878ab8e126697a41af04cef94403a452d5dee89cf87e9f2cf2d.svg?alt=media) This feature is only accessible to specific impact.com editions or add-ons. [Contact us](https://app.impact.com/support/portal.ihtml?createTicket=true) to upgrade your account and get access!

1. From the top navigation bar, select **your balance**.
2. From the ![](https://347878556-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-c2cb550b55c51ea1eeff0acbd6f437a03b621a2c%2F60d033ae8a04c14498d5229c3c0160ac05feea7f605dbd770741793c900469f0.svg?alt=media) **\[Drop-down menu]**, select **Action Inquiries**.
3. On the *Inquiries* screen, in the upper-right, select **Import Inquiries**.
4. See the *Upload Inquiries fields* reference below to create an Excel file with your action inquiries.
   * Alternatively, [use this template file](https://res.cloudinary.com/product-enablement/raw/upload/v1761288284/CSVs/Action%20Inquiries/sample_inquiry.csv).

<details>

<summary>Upload inquiries fields</summary>

Create an Excel file using the column names from the table below as each column's header.

| Column              | Type          | Required                                 | Description                                                                                                                                                                                                                         |
| ------------------- | ------------- | ---------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Inquiry Id          | String        | <mark style="color:$danger;">No</mark>   | Optionally, create an identifier for your action inquiry—this will be for your own reference. The field accepts numbers and letters.                                                                                                |
| Campaign Id         | Integer       | <mark style="color:$success;">Yes</mark> | The brand's program identifier—search for *My Brands* to view the brands you work with, then select the relevant one from the list. In the pop-up, the number in gray next to their name is the Campaign Id.                        |
| Order Id            | String        | <mark style="color:$success;">Yes</mark> | Input the order Id (OID) value associated with the action. This value can be found in the [*Action Listing*](https://app.impact.com/secure/mediapartner/report/viewReport.report?handle=mp_action_listing_sku) report as the *OID*. |
| Sale Amount         | Decimal(10,2) | <mark style="color:$success;">Yes</mark> | Enter the transaction amount that was recorded for the order. You cannot create an action inquiry for any action exceeding a 5,000,000 *Sale Amount*. This numeric limit applies to all currencies.                                 |
| Transaction Date    | Date          | <mark style="color:$success;">Yes</mark> | Enter the date on which the transaction for this action took place in [ISO 8601](https://en.wikipedia.org/wiki/ISO_8601) format. Example: `2016-09-15T00:00:00+02:00`                                                               |
| Type                | String        | <mark style="color:$success;">Yes</mark> | Enter the reason for submitting the inquiry. Valid values: `UNTRACKED`, `INCORRECT`, or `DECLINED`.                                                                                                                                 |
| Expected Payout     | Decimal(10,2) | <mark style="color:$danger;">No</mark>   | Optionally, enter the payout you expected to receive for driving the action.                                                                                                                                                        |
| Resolution Deadline | Date          | <mark style="color:$danger;">No</mark>   | Optionally, enter a deadline for the brand by when this inquiry should be resolved.                                                                                                                                                 |
| Customer Id         | String        | <mark style="color:$danger;">No</mark>   | If available, enter the SubId value of the customer, used to track the status of the inquiry.                                                                                                                                       |
| Tracking Link       | String        | <mark style="color:$danger;">No</mark>   | If available, enter [tracking link](https://help.impact.com/partner/platform-features/tracking/tracking-links/create-and-manage-links/create-tracking-links) associated with the action.                                            |
| Notes               | String        | <mark style="color:$danger;">No</mark>   | Optionally, add any notes to offer context behind your action inquiry.                                                                                                                                                              |

{% hint style="info" %}
**Note:** You can leave values blank for any non-required values you want to omit. (For .`csv` files, you can do the same by leaving no space between commas.)
{% endhint %}

</details>

5. **Upload** your file and select **Submit**.

   <div data-with-frame="true"><figure><img src="https://347878556-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-e581f111f1a9bc0773abf8ccec238ffbb009b89c%2F9519c012b46e694603c7aad40030a779e6434f23eec4a3d028cc2b46db8a3970.png?alt=media" alt=""><figcaption></figcaption></figure></div>

**Excel file example**

* The example below shows a sample action inquiry accepted by the system. To use this file as a template for your own action inquiries, [get it here](https://res.cloudinary.com/product-enablement/raw/upload/v1761288284/CSVs/Action%20Inquiries/sample_inquiry.csv) .

  ```programlisting
  Inquiry Id,Campaign Id,Order Id,Sale Amount,Transaction Date,Type,Expected Payout,Resolution Deadline,Customer Id,Tracking Link,Notes
  4E5F6G7,8882,1469099,207,2025-11-14T23:22:37+07:00,INCORRECT,210,2025-11-30T00:00:00+07:00,0874ZO,,This is a sample inquiry
  ```

  <div data-gb-custom-block data-tag="hint" data-style="info" class="hint hint-info"><p><strong>Note:</strong> The <code>Tracking Link</code> value is left blank in this example—you can do this for any non-required values you want to omit. (For .<code>csv</code> files, you can do the same by leaving no space between commas.)</p></div>
