# Verify Your Identity as a Partner

impact.com may require you to verify your identity at certain times to reduce the risk of fraud. This can become a requirement when you edit your banking details or if your media properties fail automatic verification. In cases like these, verifying your identity is necessary in order to receive payments.

#### Confirm your identity

You’ll receive a prompt within the impact.com platform to start the verification process. You may also receive an email reminder.

1. On your partner [Dashboard](https://app.impact.com/secure/mediapartner/home/pview.ihtml), locate the *Security Alert* banner notification and select **verify your identity**.

   <div data-with-frame="true"><figure><img src="https://347878556-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-f873cccb1927241e4b46b564782803b60a6722c7%2Fa5aa3ea7c0a08dfccceef0ffa413b1d7bea9377976842bc7552661b7bdb3b405.png?alt=media" alt=""><figcaption></figcaption></figure></div>
2. Select **Get Verified** to start the verification process:
   1. In the pop-up modal that appears, use a smartphone to scan the QR code.

      * Alternatively, if you prefer using your computer, select **Continue with your current device** at the bottom of the modal.

      <div data-with-frame="true"><figure><img src="https://347878556-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-0555e16bed201f41fc474bed2aa29af17c8c891e%2Fdf94a5bde180ec5f2330bfdf822ee77c1b8b76f3835eabd9f642dbf272f89843.png?alt=media" alt=""><figcaption></figcaption></figure></div>
   2. Next, you'll be prompted to confirm your identity. Be sure to have your government-issued identity card/document on hand, then select **Let's go!**.
   3. You'll need to take the following images, ensuring that the photos are clear:
      * The front of your identity card/document (e.g., a passport, driver's license, or national ID card)
      * The back of your identity card/document
      * A selfie
   4. Once submitted, your photos should take a few minutes to process.

      * This step can take a few minutes, but you may dismiss the window and return to your dashboard while waiting. You'll see a submission confirmation once it is done.

      <div data-with-frame="true"><figure><img src="https://347878556-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb2rE79d9UhOKZQLgzSqx%2Fuploads%2Fgit-blob-5a986ae72a3186e65166d13b28a27c5090a786bb%2Ff391a123f8ec3f490f47454e92c8cd3f14874c9957520999992e608b50bca437.png?alt=media" alt=""><figcaption></figcaption></figure></div>
3. After submitting your photos through this process, you'll receive feedback from impact.com on whether your identity has been successfully verified.

   * If successful, you'll receive a confirmation email from impact.com.
   * If additional steps are needed, you'll receive an email with instructions for further assistance.

   <div data-gb-custom-block data-tag="hint" data-style="info" class="hint hint-info"><p><strong>Note:</strong> You can expect a response window of 7 - 10 working days.</p></div>

#### Tips to minimize the impact of the delay

impact.com processes a large number of verification requests at any one time, so don't be concerned if the process takes a while. To minimize the impact of the delay:

* Budget for payment delays before updating your bank details on impact.com.
* Avoid logging multiple support tickets as this will increase the number of requests that need processing.
  * Replying to a single ticket when necessary keeps the reference number intact and helps with resolution times.
* Double-check that you have no [payment requirements](https://help.impact.com/partner/platform-features/finance/payment-requirements-explained-for-partners) that could extend the delay more than necessary.
* Stay informed by reading up about the [factors that influence when partners receive payouts](https://help.impact.com/partner/platform-features/finance/payments-withdrawals-and-balance/why-havent-i-received-my-payouts-yet).
* If the delay exceeds 15 working days, [contact support](https://app.impact.com/support/portal.ihtml?createTicket=true) to figure out what may be causing the unexpected delay.
