> For the complete documentation index, see [llms.txt](https://help.impact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.impact.com/other/zh/reference-documentation/log-in-to-impactcom-faq.md).
# impact.com 登录常见问题
本文 FAQ 文章涵盖与以下内容相关的常见问题： [登录您的 impact.com 账户](/other/zh/reference-documentation/log-in-to-your-impactcom-account.md).
我用电子邮件地址注册了，但无法登录。我该怎么办？
您的电子邮件地址可能关联了不止一个账户。当多个账户使用同一个电子邮件地址时，系统无法判断您想访问的是哪个账户。您需要使用您想要使用的特定账户的用户名和密码登录。
我使用 SSO 注册了，但忘记了我用了哪个选项。如何找到它？
您可以在登录页面输入您的电子邮件地址。如果您的电子邮件地址关联了一个 SSO 账户，系统会提示您使用正确的 SSO 提供商登录。
我可以将 SSO 登录切换为电子邮件或用户名登录吗？
如果您的账户是使用 SSO 创建的，那么您必须继续使用同一个 SSO 提供商登录。
如果我忘记了用户名，如何找回？
您可以选择 **忘记密码或用户名**，然后输入与您的账户关联的电子邮件地址。之后，您可以从我们发送的电子邮件中找回您的用户名。
使用 SSO 登录时，我可以重置密码吗？
很遗憾，在这种情况下，您无法重置密码，因为密码由 SSO 提供商管理。
{% hint style="info" %}
**登录时仍需要帮助？** 请联系我们的 [支持团队](https://app.impact.com/support/support-landing.ihtml).
{% endhint %}
---
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